Credit Deduction Issue Despite No Recurring Charges

Noor S. · 2025-12-02T13:43:55.963Z

I don't have anything on auto or recurring yet my credit keep getting deducted. I need help before it bleeds all the credits. The credit usage shows 0 credits used but the credits are getting reduced

Credit Deduction Issue Despite No Recurring Charges | Clay

6 comments

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Clay Support
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This sounds like you might have an infinite loop or hidden automated processes running. Here's how to investigate:
Check for hidden recurring processes:
Go to Settings → Credit Usage and look for items marked as "Recurring" [1]
Review any tables showing continuous "running" enrichments [2]
Common hidden causes:
Actions that were stopped mid-process (credits still get consumed) [3]
Auto-Update enabled on columns or tables
Webhook configurations creating loops
AI columns processing rows in the background
Immediate steps:
1.
Check your table activity for repeated enrichments on the same rows
2.
Right-click any enrichment columns and select "Run Info" to see detailed credit usage
3.
Turn off Auto-Update on all tables and columns as a precaution
If you can't find the source after checking these, just ask to speak to a human and we can investigate the specific credit usage patterns in your account.
Clay Support
APP
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Was that helpful?
Noor S.
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recurring tables are paused, auto-schedules are off, and there are no webhooks. yet the credits are being consumed.
Clay Support
APP
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Since you've ruled out the obvious causes, let's check some hidden credit drains:
Check for background AI columns - AI columns consume credits for every row processed, even if running in the background. [1]
Look for stopped actions - If enrichments were stopped mid-process, credits are still consumed for requests already sent.
Review your credit usage dashboard - Go to Settings → Credit Usage and look for any items marked as "Recurring" or unexpected activity.
Check table history - Open each table and review the Table History at the bottom to see if there's any unexpected enrichment activity.
If you still can't find the source after checking these, just ask to speak to a human and we can investigate the specific credit usage patterns in your account.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I understand this situation is frustrating, and I’m here to help if you need further assistance with identifying the credit usage issue. Would you like to provide more details about what you’ve checked so far or any other observations you’ve made?

Clay Support
APP
·
·
This sounds like you might have an infinite loop or hidden automated processes running. Here's how to investigate:
Check for hidden recurring processes:
Go to Settings → Credit Usage and look for items marked as "Recurring" [1]
Review any tables showing continuous "running" enrichments [2]
Common hidden causes:
Actions that were stopped mid-process (credits still get consumed) [3]
Auto-Update enabled on columns or tables
Webhook configurations creating loops
AI columns processing rows in the background
Immediate steps:
1.
Check your table activity for repeated enrichments on the same rows
2.
Right-click any enrichment columns and select "Run Info" to see detailed credit usage
3.
Turn off Auto-Update on all tables and columns as a precaution
If you can't find the source after checking these, just ask to speak to a human and we can investigate the specific credit usage patterns in your account.
Clay Support
APP
·
·
Was that helpful?
Noor S.
·
·
recurring tables are paused, auto-schedules are off, and there are no webhooks. yet the credits are being consumed.
Clay Support
APP
·
·
Since you've ruled out the obvious causes, let's check some hidden credit drains:
Check for background AI columns - AI columns consume credits for every row processed, even if running in the background. [1]
Look for stopped actions - If enrichments were stopped mid-process, credits are still consumed for requests already sent.
Review your credit usage dashboard - Go to Settings → Credit Usage and look for any items marked as "Recurring" or unexpected activity.
Check table history - Open each table and review the Table History at the bottom to see if there's any unexpected enrichment activity.
If you still can't find the source after checking these, just ask to speak to a human and we can investigate the specific credit usage patterns in your account.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
I understand this situation is frustrating, and I’m here to help if you need further assistance with identifying the credit usage issue. Would you like to provide more details about what you’ve checked so far or any other observations you’ve made?