Issue with Adding Contacts in Smartlead Despite Valid Work Emails

Manav S. · 2025-04-21 15:04:26.299018+00

when i was adding contacts to smartlead it was showing that it could not add the lead even though it had work email, here is a screenshot of the cell details, tell me the reason why please

Issue with Adding Contacts in Smartlead Despite Valid Work Emails | Clay

11 comments

· Sorted by Oldest

Channeled
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There are a few common reasons why you might be unable to add a contact to Smartlead, even with a work email: 1. Duplicate prevention: If "Allow Duplicates" is turned off in your Smartlead settings, the system won't add or update duplicate leads. 2. Blocked lead: If the contact is already blocked in your account, it won't be processed. 3. Lead limit reached: You may have hit your account's lead limit. In this case, no new leads can be added until limits are increased or adjusted. To resolve this, check your Smartlead settings and account limits. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
Sources: Smartlead integration overview | Documentation | Clay University Smartlead integration overview | Documentation | Clay University
Manav S.
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https://app.clay.com/workspaces/353983/workbooks/wb_MEFgThZ3iWnm/tables/t_mqYrxqKHEpAj/views/gv_sASjJGTXSnHs
Bruno R.
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Hi Manav, thanks for your message, taking a closer look at this now!
Bruno R.
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I see the issue here - the leads you're trying to push to smartlead have previously been added to your workspace so Smartlead is preventing you from adding them to your campaign by default:
(245 kB)
If you turn this setting in the configuration of your action, you'll be able to push duplicates to smartlead, as you can see above.
(231 kB)
Let me know if this makes sense!
Manav S.
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thanks so much! got it now
Manav S.
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super irrelevant but was just curious to know if clay also hires remotely for folks living in India etc? or is it just US?
Bruno R.
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Happy to help Manav - I believe we're open to hire remove people for our product support role. You can check the job description out here: https://www.clay.com/jobs?ashby_jid=3022dba4-b026-4397-9ce7-d426c12b1fae
Manav S.
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thanks again! will take a look
Bruno R.
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No problem, will close this ticket out now!
1
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Manav S.!

Channeled
APP
·
·
There are a few common reasons why you might be unable to add a contact to Smartlead, even with a work email: 1. Duplicate prevention: If "Allow Duplicates" is turned off in your Smartlead settings, the system won't add or update duplicate leads. 2. Blocked lead: If the contact is already blocked in your account, it won't be processed. 3. Lead limit reached: You may have hit your account's lead limit. In this case, no new leads can be added until limits are increased or adjusted. To resolve this, check your Smartlead settings and account limits. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
Sources: Smartlead integration overview | Documentation | Clay University Smartlead integration overview | Documentation | Clay University
Manav S.
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https://app.clay.com/workspaces/353983/workbooks/wb_MEFgThZ3iWnm/tables/t_mqYrxqKHEpAj/views/gv_sASjJGTXSnHs
Bruno R.
·
·
Hi Manav, thanks for your message, taking a closer look at this now!
Bruno R.
·
·
I see the issue here - the leads you're trying to push to smartlead have previously been added to your workspace so Smartlead is preventing you from adding them to your campaign by default:
(245 kB)
If you turn this setting in the configuration of your action, you'll be able to push duplicates to smartlead, as you can see above.
(231 kB)
Let me know if this makes sense!
Manav S.
·
·
thanks so much! got it now
Manav S.
·
·
super irrelevant but was just curious to know if clay also hires remotely for folks living in India etc? or is it just US?
Bruno R.
·
·
Happy to help Manav - I believe we're open to hire remove people for our product support role. You can check the job description out here: https://www.clay.com/jobs?ashby_jid=3022dba4-b026-4397-9ce7-d426c12b1fae
Manav S.
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·
thanks again! will take a look
Bruno R.
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No problem, will close this ticket out now!
1
Channeled
APP
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Channeled
APP
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Thank you so much for sharing your feedback Manav S.!