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Issue with Adding Contacts in Smartlead Despite Valid Work Emails

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when i was adding contacts to smartlead it was showing that it could not add the lead even though it had work email, here is a screenshot of the cell details, tell me the reason why please

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    Channeled
    APP
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    There are a few common reasons why you might be unable to add a contact to Smartlead, even with a work email: 1. Duplicate prevention: If "Allow Duplicates" is turned off in your Smartlead settings, the system won't add or update duplicate leads. 2. Blocked lead: If the contact is already blocked in your account, it won't be processed. 3. Lead limit reached: You may have hit your account's lead limit. In this case, no new leads can be added until limits are increased or adjusted. To resolve this, check your Smartlead settings and account limits. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.

  • Avatar of Bruno R.
    Bruno R.
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    Hi Manav, thanks for your message, taking a closer look at this now!

  • Avatar of Bruno R.
    Bruno R.
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    I see the issue here - the leads you're trying to push to smartlead have previously been added to your workspace so Smartlead is preventing you from adding them to your campaign by default:

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    If you turn this setting in the configuration of your action, you'll be able to push duplicates to smartlead, as you can see above.

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    Let me know if this makes sense!

  • Avatar of Manav S.
    Manav S.
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    thanks so much! got it now

  • Avatar of Manav S.
    Manav S.
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    super irrelevant but was just curious to know if clay also hires remotely for folks living in India etc? or is it just US?

  • Avatar of Bruno R.
    Bruno R.
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    Happy to help Manav - I believe we're open to hire remove people for our product support role. You can check the job description out here: https://www.clay.com/jobs?ashby_jid=3022dba4-b026-4397-9ce7-d426c12b1fae

  • Avatar of Manav S.
    Manav S.
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    thanks again! will take a look

  • Avatar of Bruno R.
    Bruno R.
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    No problem, will close this ticket out now!

  • Avatar of Channeled
    Channeled
    APP
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  • Avatar of Channeled
    Channeled
    APP
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    Thank you so much for sharing your feedback ​Manav S.​!