Issue with Sales Navigator Source Error in Multiple Tables

Radisa R. · 2025-12-30T10:54:28.944Z

Hi team, i have an issue - in multiple tables, when I try to re-run the Sales Navigator Source, it takes 15 and more, and then it returns an error message that it can’t get new leads. This happened in two tables that worked well before this. Can someone help?

Issue with Sales Navigator Source Error in Multiple Tables | Clay

14 comments

· Sorted by Oldest

Radisa R.
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Clay S. this is the message
Mark L.
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Hey Radisa, thanks for sharing this. Could you let me know a specific table or two where you see that message? I checked a few tables but couldn't find one right away.
Radisa R.
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Sure this is the one: https://app.clay.com/workspaces/344315/workbooks/wb_0t0gqzxRindJmwvJaVu/tables/t_0t[…]ableId=t_0t0gr4lhTeJpREkTp8g&workbookId=wb_0t0gqzxRindJmwvJaVu
Mark L.
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Thank you! From what I can see, this looks like it might be an error on the provider side.
Mark L.
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I can see Clay trying, and re-trying the requests, but seems to be some error happening before the provider can complete the request.
Mark L.
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I'll take a bit more time to explore this, and then likely bring to our engineers to dig in further.
Radisa R.
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Ok thank you. When you say provider, in this case is it LinkedIn?
Mark L.
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Clay doesn't connect directly to LinkedIn. Not to get too much in the weeds, but it's essentially interpreting the Sales Navigator filters, and then running the same report through another data provider.
I see this has come up for another customer recently. And that's it's intermittent. A re-run may have better luck, but I'll share this with our engineers all the same, in case we or the provider can take some action to improve the results you're seeing here!
Mark L.
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(If you have other examples available, I'm also happy to look at those / pass them along!)
Radisa R.
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Yes, this one also: https://app.clay.com/workspaces/344315/workbooks/wb_0t0m9icMASv39d7HUA3/tables/t_0t0mzf5QwJ8p6Ti79gU/views/gv_0t0mzf57KehvMtUdDHr
Radisa R.
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Which provider you are using for this purpose, because I thought it was linkedIn and this will influence my strategy?
Mark L.
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We often can't share provider names, due to agreements with the data providers themselves. This is one of those cases.
Regardless, I've raised this to our engineering team, and will report back on their findings!
Radisa R.
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Hi Mark L. Clay S. is there an update on this? Thanks
Ethan Huang
APP
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Thanks for reaching out! We don't have any updates yet but will reach out as soon as we do!

Radisa R.
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Clay S. this is the message
Mark L.
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Hey Radisa, thanks for sharing this. Could you let me know a specific table or two where you see that message? I checked a few tables but couldn't find one right away.
Radisa R.
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·
Sure this is the one: https://app.clay.com/workspaces/344315/workbooks/wb_0t0gqzxRindJmwvJaVu/tables/t_0t[…]ableId=t_0t0gr4lhTeJpREkTp8g&workbookId=wb_0t0gqzxRindJmwvJaVu
Mark L.
·
·
Thank you! From what I can see, this looks like it might be an error on the provider side.
Mark L.
·
·
I can see Clay trying, and re-trying the requests, but seems to be some error happening before the provider can complete the request.
Mark L.
·
·
I'll take a bit more time to explore this, and then likely bring to our engineers to dig in further.
Radisa R.
·
·
Ok thank you. When you say provider, in this case is it LinkedIn?
Mark L.
·
·
Clay doesn't connect directly to LinkedIn. Not to get too much in the weeds, but it's essentially interpreting the Sales Navigator filters, and then running the same report through another data provider.
I see this has come up for another customer recently. And that's it's intermittent. A re-run may have better luck, but I'll share this with our engineers all the same, in case we or the provider can take some action to improve the results you're seeing here!
Mark L.
·
·
(If you have other examples available, I'm also happy to look at those / pass them along!)
Radisa R.
·
·
Yes, this one also: https://app.clay.com/workspaces/344315/workbooks/wb_0t0m9icMASv39d7HUA3/tables/t_0t0mzf5QwJ8p6Ti79gU/views/gv_0t0mzf57KehvMtUdDHr
Radisa R.
·
·
Which provider you are using for this purpose, because I thought it was linkedIn and this will influence my strategy?
Mark L.
·
·
We often can't share provider names, due to agreements with the data providers themselves. This is one of those cases.
Regardless, I've raised this to our engineering team, and will report back on their findings!
Radisa R.
·
·
Hi Mark L. Clay S. is there an update on this? Thanks
Ethan Huang
APP
·
·
Thanks for reaching out! We don't have any updates yet but will reach out as soon as we do!