Urgent Assistance Needed: Billing Issue Affecting Campaigns

Vikrant R. · 2025-11-27 06:37:03.660311+00

Huge Issue with billing, can someone from the team help asap please? We have campaigns running and it's downgraded our plan randomly

Urgent Assistance Needed: Billing Issue Affecting Campaigns | Clay

8 comments

· Sorted by Oldest

Clay Support
APP
·
·
I understand this is urgent with your campaigns running. Plan downgrades can happen due to payment processing issues.
First, check if your payment method needs updating in Settings > Plans and Billing > Update Credit Card. [1] If your plan renewed recently, credits can take 1-2 hours to appear due to transaction processing delays. [2]
Before I connect you with a human, try using Sculptor (top-right corner) to quickly troubleshoot your billing setup - it's free and might resolve this faster. Let me know if Sculptor helps or if you still need human assistance.
Clay Support
APP
·
·
Is that what you were looking for?
Vikrant R.
·
·
connect me to a human
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Vikrant R.
·
·
It's a billing issue, would like to talk to a human once they are available
Mayato (.
·
·
Hi Vikrant, thank you for reaching out and I’m really sorry for the billing issue you experienced. Since this involves sensitive information, could you please contact us through the in-app support chat? I’ll be happy to help there. When you reach out, please share the affected account, what happened, and what you would like us to do to resolve the issue. Here's the step to reach out us in in-app chat window. Thank you for your cooperation.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I understand this is urgent with your campaigns running. Plan downgrades can happen due to payment processing issues.
First, check if your payment method needs updating in Settings > Plans and Billing > Update Credit Card. [1] If your plan renewed recently, credits can take 1-2 hours to appear due to transaction processing delays. [2]
Before I connect you with a human, try using Sculptor (top-right corner) to quickly troubleshoot your billing setup - it's free and might resolve this faster. Let me know if Sculptor helps or if you still need human assistance.
Clay Support
APP
·
·
Is that what you were looking for?
Vikrant R.
·
·
connect me to a human
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Vikrant R.
·
·
It's a billing issue, would like to talk to a human once they are available
Mayato (.
·
·
Hi Vikrant, thank you for reaching out and I’m really sorry for the billing issue you experienced. Since this involves sensitive information, could you please contact us through the in-app support chat? I’ll be happy to help there. When you reach out, please share the affected account, what happened, and what you would like us to do to resolve the issue. Here's the step to reach out us in in-app chat window. Thank you for your cooperation.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!