Issue: Unable to Click Between Sheets in Clay Accounts

John T. · 2025-11-11 21:04:20.268698+00

Is there a current known issue where you cannot click between sheets (using tabs at bottom of the screen). I've tried two different Clay accounts with 2 different browsers and same issue.

Issue: Unable to Click Between Sheets in Clay Accounts | Clay

11 comments

· Sorted by Oldest

Clay Support
APP
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This sounds like a browser performance issue. Try a hard refresh to resolve the tab clicking problem:
Mac:
Chrome/Firefox: Cmd + Shift + R
Safari: Cmd + Option + R
PC:
Chrome/Firefox/Edge: Ctrl + F5
Performance issues can occur with larger tables or complex workflows in workbooks. If the hard refresh doesn't resolve it, try clearing your browser cache.
If the issue persists after trying these steps, please provide a link to the specific workbook where you're experiencing this problem so we can investigate further.
Clay Support
APP
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Is that what you were looking for?
John T.
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Again, I tried two different browsers, two different Clay accounts, and completely different tables. I've cleared cache, refreshed, and logged out/in
Loading attachments
Clay Support
APP
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Since you've already tried the standard troubleshooting steps across multiple browsers and accounts, this appears to be a bug that needs investigation. To help us research what's causing this tab clicking issue, please provide a link to one of the specific workbooks where you're experiencing this problem.
Clay Support
APP
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Was that helpful?
John T.
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It's all workbooks across all Clay environments I own but here is one if you need an example: https://app.clay.com/workspaces/730475/workbooks/wb_0t5km3iESNfjRS5QvHF/tables/t_0t5km4htmrGxttjk2iu/views/gv_0t5km4h2V5w36tq6Bpa
Clay Support
APP
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Thanks for providing the workbook link. Since this tab clicking issue is affecting all your workbooks across multiple Clay environments and browsers, this appears to be a widespread bug that needs our engineering team's attention.
With the workbook link you've provided and the video you uploaded showing the issue, we have the key details needed to investigate this further. If you need immediate assistance with this bug, please ask to speak to a human agent who can escalate this to our engineering team for priority investigation.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I understand this issue is quite frustrating, and I’m here to help if you need any further assistance with it. Would you like to provide more details about what you’re trying to resolve so we can continue supporting you?
Bo (.
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Hey,
I just checked and I’m not seeing that issue on my end. Try doing a hard refresh — sometimes the UI gets stuck
Here’s how:
Mac
• Chrome/Firefox: press Cmd + Shift + R
• Safari: press Cmd + Option + R
PC
• Chrome/Firefox/Edge: press Ctrl + F5
Let me know if it still happens after that.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
This sounds like a browser performance issue. Try a hard refresh to resolve the tab clicking problem:
Mac:
Chrome/Firefox: Cmd + Shift + R
Safari: Cmd + Option + R
PC:
Chrome/Firefox/Edge: Ctrl + F5
Performance issues can occur with larger tables or complex workflows in workbooks. If the hard refresh doesn't resolve it, try clearing your browser cache.
If the issue persists after trying these steps, please provide a link to the specific workbook where you're experiencing this problem so we can investigate further.
Clay Support
APP
·
·
Is that what you were looking for?
John T.
·
·
Again, I tried two different browsers, two different Clay accounts, and completely different tables. I've cleared cache, refreshed, and logged out/in
Loading attachments
Clay Support
APP
·
·
Since you've already tried the standard troubleshooting steps across multiple browsers and accounts, this appears to be a bug that needs investigation. To help us research what's causing this tab clicking issue, please provide a link to one of the specific workbooks where you're experiencing this problem.
Clay Support
APP
·
·
Was that helpful?
John T.
·
·
It's all workbooks across all Clay environments I own but here is one if you need an example: https://app.clay.com/workspaces/730475/workbooks/wb_0t5km3iESNfjRS5QvHF/tables/t_0t5km4htmrGxttjk2iu/views/gv_0t5km4h2V5w36tq6Bpa
Clay Support
APP
·
·
Thanks for providing the workbook link. Since this tab clicking issue is affecting all your workbooks across multiple Clay environments and browsers, this appears to be a widespread bug that needs our engineering team's attention.
With the workbook link you've provided and the video you uploaded showing the issue, we have the key details needed to investigate this further. If you need immediate assistance with this bug, please ask to speak to a human agent who can escalate this to our engineering team for priority investigation.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
I understand this issue is quite frustrating, and I’m here to help if you need any further assistance with it. Would you like to provide more details about what you’re trying to resolve so we can continue supporting you?
Bo (.
·
·
Hey,
I just checked and I’m not seeing that issue on my end. Try doing a hard refresh — sometimes the UI gets stuck
Here’s how:
Mac
• Chrome/Firefox: press Cmd + Shift + R
• Safari: press Cmd + Option + R
PC
• Chrome/Firefox/Edge: press Ctrl + F5
Let me know if it still happens after that.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!