Understanding Clay Cohorts: FAQ on Credits and Usage

Laney L. · 2025-12-03T02:27:40.124Z

Hi Friends, For Credits we got from the Clay Cohorts, FAQ says: Do I get upfront credits to work on the cohort assignments? Yes, 1k credits! This is done only once per workspace for the same cohort type in your lifetime – and will be issued automatically following the Kickoff call. Even if you have multiple users joining a cohort, the joining credits will remain the same. Please note that the joining credit does not expire for 1 year. If you’re seeing that your joining credits are gone, it’s likely that you or someone else in your workspace has already used them so please check before inquiring. I'm just a nudge nervous to use them all when i get the notification saying it will expire Anyone have insight or can friends from Clay confirm pls 🙂 :clay-heart:

Understanding Clay Cohorts: FAQ on Credits and Usage | Clay

15 comments

· Sorted by Oldest

Clay Support
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Good news! Your cohort credits won't expire if you're on a paid plan. [1]
For paid accounts, credits follow our standard rollover policy - unused credits roll over monthly up to 2x your plan's limit. [2] Since you have 2K credits rolling over on 12/7, you're all set.
Only free accounts see cohort credits expire monthly. [3] You can use your credits confidently! 🙂
Clay Support
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Is that what you were looking for?
Laney L.
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well kind of, i have 6.2k credit, and 2x my plan limit would be 4000, so would 2.2k expire?
Clay Support
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Yes, you're correct. With 6.2k credits and a 4k rollover limit (2x your plan), the excess 2.2k credits would expire when your billing cycle refreshes. [1]
Only credits up to your rollover cap can carry forward - anything above that limit is forfeited.
Clay Support
APP
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Did that answer your question?
Laney L.
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just to double confirm, clay cohort FAQ also says that those clay credits does not expire for 1 year
Clay Support
APP
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I don't see any mention of cohort credits lasting 1 year in our FAQ. For paid accounts, cohort credits follow the same rollover policy as regular credits - they roll over monthly up to 2x your plan limit. [1]
So your excess 2.2k credits would still expire at your next billing cycle, just like we discussed earlier. [2]
Clay Support
APP
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Was this helpful?
Laney L.
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not to undermine your awesomeness, would a human be able to verify please?
Clay Support
APP
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I understand your concern, and I’ll connect you with a human agent who can verify this for you.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mayato (.
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Hi Zenful, thank you for reaching out, and I’m really sorry for the confusion. We have a rollover policy that caps credits at 2x your monthly limit, which is why you’re seeing that banner. I’ll double-check internally whether Clay cohort credits are exempt from this cap. Thank you so much for your patience.
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Izzy
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Any cohort credits should be exempt from the basic credit cap! Mayato (.
1
Mayato (.
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Hi Izzy, thank you for your firm confirmation on this!
1
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Good news! Your cohort credits won't expire if you're on a paid plan. [1]
For paid accounts, credits follow our standard rollover policy - unused credits roll over monthly up to 2x your plan's limit. [2] Since you have 2K credits rolling over on 12/7, you're all set.
Only free accounts see cohort credits expire monthly. [3] You can use your credits confidently! 🙂
Clay Support
APP
·
·
Is that what you were looking for?
Laney L.
·
·
well kind of, i have 6.2k credit, and 2x my plan limit would be 4000, so would 2.2k expire?
Clay Support
APP
·
·
Yes, you're correct. With 6.2k credits and a 4k rollover limit (2x your plan), the excess 2.2k credits would expire when your billing cycle refreshes. [1]
Only credits up to your rollover cap can carry forward - anything above that limit is forfeited.
Clay Support
APP
·
·
Did that answer your question?
Laney L.
·
·
just to double confirm, clay cohort FAQ also says that those clay credits does not expire for 1 year
Clay Support
APP
·
·
I don't see any mention of cohort credits lasting 1 year in our FAQ. For paid accounts, cohort credits follow the same rollover policy as regular credits - they roll over monthly up to 2x your plan limit. [1]
So your excess 2.2k credits would still expire at your next billing cycle, just like we discussed earlier. [2]
Clay Support
APP
·
·
Was this helpful?
Laney L.
·
·
not to undermine your awesomeness, would a human be able to verify please?
Clay Support
APP
·
·
I understand your concern, and I’ll connect you with a human agent who can verify this for you.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Mayato (.
·
·
Hi Zenful, thank you for reaching out, and I’m really sorry for the confusion. We have a rollover policy that caps credits at 2x your monthly limit, which is why you’re seeing that banner. I’ll double-check internally whether Clay cohort credits are exempt from this cap. Thank you so much for your patience.
1
Izzy
·
·
Any cohort credits should be exempt from the basic credit cap! Mayato (.
1
Mayato (.
·
·
Hi Izzy, thank you for your firm confirmation on this!
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!