Troubleshooting Find People Search Error in Clay | Clay

Troubleshooting Find People Search Error in Clay | Clay

Clay
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Try these troubleshooting steps for your find people search error: 1. Browser refresh: Press Cmd/Ctrl + Shift + R to refresh your browser 2. Retry affected rows: Use the error retry option to run only the rows that failed 3. Alternative approach: Use our find people search feature as a workaround while experiencing this issue If these steps don't resolve the error, please request human assistance by clicking on "Talk to a person" for further help with error code at_0t1785tcrExXxbH5SEt.
Jordan V.
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Here is the table: https://app.clay.com/workspaces/635731/workbooks/wb_0sybw20CsyqgeGYnv4k/tables/t_0syqi1t6FXbX9Zgwzwq/views/gv_0syqi1uPYvJXU2kJggT
Mitch Howard
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Hey Jordan, thanks for reaching out! After taking a look at your table I have a few recommendations to ensure you get more robust people results.
Instead of 85 bio filters, use only the most essential 3-5 bio keywords. Focus on broader, semantic terms rather than specific variations. Finally, remove redundant or overly specific bio criteria. Hope this helps!
Jordan V.
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Thanks Mitch H. - but when we preview results I'm getting over 50, they are just not loading into the table
Mitch Howard
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Jordan - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
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Jordan V.
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Mitch H. any updates on this - we were hoping to get some sequences out middle of the week with this list
Mitch Howard
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Hey Jordan, gonna check in with the team right now. Thanks for your patience.
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Mitch Howard
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In the meantime, as a quick workaround to try, I recommend that you actually copy all of those filters that you had. I know you had 85 bio filters and I think 31 job titles. I suggest copying all of that, creating a new find people table, plugging in the same filters, and seeing if that solves your problem. Every once in a while, there's something strange going on in the background that we need to fix on the engineering side. But this can be a quick workaround if you're really in a pinch. Otherwise, I'll keep you updated as I know more from the engineering side.
Jordan V.
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I'll give that a shot
Mitch Howard
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Great, thanks Jordan, appreciate your flexibility.
Mitch Howard
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Keep me posted
Jordan V.
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I think I got it to work
Jordan V.
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Not sure what's going on with the other table, but good work around
Mitch Howard
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I've raised your situation as a bug, so the engineering team is investigating, but I'm glad you were able to get unstuck.