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Assistance Needed: Connecting ZoomInfo Account to Clay
Trying to connect my ZoomInfo account w/ Clay and running into some problems, could I get some help with this please?
Trying to connect my ZoomInfo account w/ Clay and running into some problems, could I get some help with this please?
To connect your ZoomInfo account with Clay: 1. Go to Settings > Connections > Add Connection 2. Search for and select ZoomInfo from the list 3. Follow the authentication process to sign in Common connection issues: ** Incorrect email or password ** Your ZoomInfo account doesn't have API access enabled ** You're using SSO (Single Sign-On), which isn't supported for API If you're still having trouble, contact ZoomInfo support to confirm your account has API access and get it unblocked. Alternatively, you can connect ZoomInfo directly when adding an enrichment by clicking Add enrichment, searching for ZoomInfo, and selecting *+ Add account in the modal.
Still running into issues and it's not connecting?
Since you're still having connection issues, try these troubleshooting steps: Browser refresh: Do a hard refresh in your browser: ** Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) ** PC: Ctrl + F5 (Chrome/Firefox/Edge) Common ZoomInfo connection problems: ** Incorrect email or password ** Your ZoomInfo account doesn't have API access enabled ** You're using SSO (Single Sign-On), which isn't supported for API *Next step: Contact ZoomInfo support directly to confirm your account has API access and get it unblocked. If you need further help after trying these steps, request human assistance by clicking on "Talk to a person."
Hello Charles! Thanks for reaching out! Can you give some more context into the issue you are facing with connection ZoomInfo?
Trying to connect the account but it's not connecting even though our credentials are correct
Hey Charles!
I see you're getting an authorization error with the ZoomInfo integration. This is happening because your account (conrad.mckinnon@teamsense.com) doesn't have API access enabled with ZoomInfo. It is not a Clay issue.
Quick fix: Reach out to ZoomInfo's support and ask them to enable API access for your account so you can use it with Clay.
Once they enable it, the integration should work normally. This is something only ZoomInfo can fix on their end. Let me know if you need help with anything else!
Thanks! so it can't be done anywhere in their platform and we'd have to reach out?
Got it, I'll send a message to them
Yes, sounds good. It is a permission's thing on their end not ours. Do keep us updated!