Hi there, could i get some help with rolled over credits please?

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Channeled
APP
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For monthly subscriptions, unused credits roll over and accumulate up to 2x your plan's monthly limit. For example, if your plan allows 2000 credits and you have 500 left, you'll start the next month with 2500 credits. If you've downgraded or canceled, your credits remain until the end of your billing cycle, then get capped at 2x the new plan's limit. For annual plans, you receive all credits upfront to use whenever you want throughout the year. If you need more specific help, please request human assistance by clicking on "Talk to a person."
Sources: Credit Rollover Monthly vs. Annual Plans FAQ | Clay.com Credit Rollover After Cancelling or Downgrading Subscription
Yan S.
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Hi there, This is not tied to a specific table, but I haven't been able to use credits for a while now, and it's possible that I might have already lost 10,000 credits. I also noticed that the rollover happens the day before the month ends. So I've realized that I've lost another 2,000 credits just today even though the month hasn't ended. Is there any way we can get a one-time exception to get back some of these credits? Thanks for your help, really appreciate it!