Understanding Data Import Charges in Clay.com

Aviral B. · 2025-02-17T13:50:33.647Z

Hi there, I just imported the data from one sheet to another and I don't know why my credits are getting charged for that. Can anyone help me out here. Here the URL -

Understanding Data Import Charges in Clay.com | Clay

7 comments

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Moving or copying data between sheets in Clay doesn't normally use credits. Credits are only charged for data enrichment actions that involve getting new data from external providers. List building, prospecting, and data cleaning activities are free on Clay. We only charge credits when accessing external data like fundraising information, LinkedIn profiles, contact details, or using AI web scraping. If you're seeing unexpected credit charges, you may have accidentally enabled auto-enrichment during the import process. Double-check if any enrichment columns were added to your new sheet during the import.
Source: FAQ | Clay.com
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Did that answer your question?
Aviral B.
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There's another issue as well. The data hasn't completely loaded. The full name and the name of the company for almost 500+ companies haven't been updated on the sheet. Can you please connect me with a support agent so we can get on a zoom call and fix this?
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Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Aviral B.
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Okay let me know once they are available so I can connect with them and get this resolved asap
Bo (.
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Hi Aviral, You're seeing credit charges because the imported data had enrichments and adding them triggered those enrichments for work email, mobile phone, and AI data.
(460 kB)
For the company names - they're actually there! Just click the column and you'll see them. If you made changes to the company table, you'll need to either re-run it or add a lookup to get those updates.
(476 kB)
Let me know if you have more questions
Channeled
APP
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Hi Aviral B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
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Moving or copying data between sheets in Clay doesn't normally use credits. Credits are only charged for data enrichment actions that involve getting new data from external providers. List building, prospecting, and data cleaning activities are free on Clay. We only charge credits when accessing external data like fundraising information, LinkedIn profiles, contact details, or using AI web scraping. If you're seeing unexpected credit charges, you may have accidentally enabled auto-enrichment during the import process. Double-check if any enrichment columns were added to your new sheet during the import.
Source: FAQ | Clay.com
Channeled
APP
·
·
Did that answer your question?
Aviral B.
·
·
There's another issue as well. The data hasn't completely loaded. The full name and the name of the company for almost 500+ companies haven't been updated on the sheet. Can you please connect me with a support agent so we can get on a zoom call and fix this?
Channeled
APP
·
·
Looks like you're still looking for help. We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond. If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Aviral B.
·
·
Okay let me know once they are available so I can connect with them and get this resolved asap
Bo (.
·
·
Hi Aviral, You're seeing credit charges because the imported data had enrichments and adding them triggered those enrichments for work email, mobile phone, and AI data.
(460 kB)
For the company names - they're actually there! Just click the column and you'll see them. If you made changes to the company table, you'll need to either re-run it or add a lookup to get those updates.
(476 kB)
Let me know if you have more questions
Channeled
APP
·
·
Hi Aviral B.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: