Issue with HG Insights API Data Retrieval

Andi D. · 2025-12-04T17:59:34.439Z

Hey team, I’m plugging in HG Insights API and for some reason no data shows up with the API — like I'm unable to select vendor or tech. It works fine if I switch it back to Clay credits

Issue with HG Insights API Data Retrieval | Clay

13 comments

· Sorted by Oldest

Clay Support
APP
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That's frustrating—let me help fix this. The HG Insights dropdown only shows the top 1,000 most used products, not their entire catalog. [1]
Try these steps:
• First narrow down using Vendor domains (e.g., salesforce.com) and Product categories [2]
• If you still can't find your specific tech, check HG's discovery database at discovery.hgdata.com to verify it's in their catalog
• You can also remove problematic entries by clicking the trash icon
This should populate the vendor/tech options you need.
Clay Support
APP
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Did that answer your question?
Andi D.
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No
Clay Support
APP
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I'm connecting you to one of our human agents who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Luca P.
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Andi - Do you mind sending the link (url) to the table so we can take a look?
Andi D.
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Hey Luca, I dont have a table for it as it's not working but here are screenshots for your reference
Andi D.
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API option shows "No Options Found" (like there's nothing for all fields, not just Salesforce)
Andi D.
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might be the API connection issue, how do I check & test?
Luca P.
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Hey Andi, I just took a closer look, and here is what might be happening: The HG Insights API requires specific endpoints and permissions to fetch the reference data (list of vendors, products, etc.) that populate those dropdowns. Your API key might not have access to these metadata endpoints, or there could be a configuration issue with how the key is set up.
What to Check
1.
Verify API Key Permissions in HG Insights
Log into your HG Insights account
Check what type of API access your key has
Some API plans only allow data lookups but not metadata catalog access
1.
Contact HG Insights Support
Ask them specifically if your API key has access to their technology/vendor catalog endpoints
They can verify if there are any restrictions on your API subscription
1.
Use Clay-Managed Credits (Short-term solution)
Since this works, you can continue using Clay-managed credits while troubleshooting
This confirms the enrichment itself works - it's just an API key access issue
Most Likely Root Cause
The dropdown population requires calling HG Insights' reference/metadata APIs, which might be on a different access tier than the actual data enrichment endpoints. Your API key may work for lookups but not for fetching the catalog of available vendors and products.
I'd recommend reaching out to HG Insights directly to confirm your API key has full catalog access.
Andi D.
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Hey Luca P. just checked with HG Insight this is the only key we can generate so there's no API Key per end point setup — or different level of permission. This should be the master key. Does Clay have to enable HG API access on the backend?
Bo (.
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Hey — in this case it might be easier to use their direct product through the HTTP API. It took a good amount of setup on our side to get this working, but we haven’t seen other users run into this recently. Can you confirm that the key has every permission enabled on the HG side?
The key you shared doesn’t have any product-level permissions attached. The logs show:
“no product-level permissions… granting permissions for all products failed… no permissions found, so this is an invalid API key.”
So there’s nothing for us to enable on the backend. The issue is that the key wasn’t provisioned with the correct product access on HG’s side. Even if it’s the only key they can generate, it still needs the product entitlements for their API to accept it.
You’ll want to have them reissue or update the key with the proper permissions.
Let me know if you have more questions
Bo (.
·
·
Hey — in this case it might be easier to use their direct product through the HTTP API. It took a good amount of setup on our side to get this working, but we haven’t seen other users run into this recently. Can you confirm that the key has every permission enabled on the HG side?
The key you shared doesn’t have any product-level permissions attached. The logs show:
“no product-level permissions… granting permissions for all products failed… no permissions found, so this is an invalid API key.” The issue is that the key wasn’t provisioned with the correct product access on HG’s side. Even if it’s the only key they can generate, it still needs the product entitlements for their API to accept it. Can you try to generate a new one as well?

Clay Support
APP
·
·
That's frustrating—let me help fix this. The HG Insights dropdown only shows the top 1,000 most used products, not their entire catalog. [1]
Try these steps:
• First narrow down using Vendor domains (e.g., salesforce.com) and Product categories [2]
• If you still can't find your specific tech, check HG's discovery database at discovery.hgdata.com to verify it's in their catalog
• You can also remove problematic entries by clicking the trash icon
This should populate the vendor/tech options you need.
Clay Support
APP
·
·
Did that answer your question?
Andi D.
·
·
No
Clay Support
APP
·
·
I'm connecting you to one of our human agents who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Luca P.
·
·
Andi - Do you mind sending the link (url) to the table so we can take a look?
Andi D.
·
·
Hey Luca, I dont have a table for it as it's not working but here are screenshots for your reference
Andi D.
·
·
API option shows "No Options Found" (like there's nothing for all fields, not just Salesforce)
Andi D.
·
·
might be the API connection issue, how do I check & test?
Luca P.
·
·
Hey Andi, I just took a closer look, and here is what might be happening: The HG Insights API requires specific endpoints and permissions to fetch the reference data (list of vendors, products, etc.) that populate those dropdowns. Your API key might not have access to these metadata endpoints, or there could be a configuration issue with how the key is set up.
What to Check
1.
Verify API Key Permissions in HG Insights
Log into your HG Insights account
Check what type of API access your key has
Some API plans only allow data lookups but not metadata catalog access
1.
Contact HG Insights Support
Ask them specifically if your API key has access to their technology/vendor catalog endpoints
They can verify if there are any restrictions on your API subscription
1.
Use Clay-Managed Credits (Short-term solution)
Since this works, you can continue using Clay-managed credits while troubleshooting
This confirms the enrichment itself works - it's just an API key access issue
Most Likely Root Cause
The dropdown population requires calling HG Insights' reference/metadata APIs, which might be on a different access tier than the actual data enrichment endpoints. Your API key may work for lookups but not for fetching the catalog of available vendors and products.
I'd recommend reaching out to HG Insights directly to confirm your API key has full catalog access.
Andi D.
·
·
Hey Luca P. just checked with HG Insight this is the only key we can generate so there's no API Key per end point setup — or different level of permission. This should be the master key. Does Clay have to enable HG API access on the backend?
Bo (.
·
·
Hey — in this case it might be easier to use their direct product through the HTTP API. It took a good amount of setup on our side to get this working, but we haven’t seen other users run into this recently. Can you confirm that the key has every permission enabled on the HG side?
The key you shared doesn’t have any product-level permissions attached. The logs show:
“no product-level permissions… granting permissions for all products failed… no permissions found, so this is an invalid API key.”
So there’s nothing for us to enable on the backend. The issue is that the key wasn’t provisioned with the correct product access on HG’s side. Even if it’s the only key they can generate, it still needs the product entitlements for their API to accept it.
You’ll want to have them reissue or update the key with the proper permissions.
Let me know if you have more questions
Bo (.
·
·
Hey — in this case it might be easier to use their direct product through the HTTP API. It took a good amount of setup on our side to get this working, but we haven’t seen other users run into this recently. Can you confirm that the key has every permission enabled on the HG side?
The key you shared doesn’t have any product-level permissions attached. The logs show:
“no product-level permissions… granting permissions for all products failed… no permissions found, so this is an invalid API key.” The issue is that the key wasn’t provisioned with the correct product access on HG’s side. Even if it’s the only key they can generate, it still needs the product entitlements for their API to accept it. Can you try to generate a new one as well?