Issue with Registration for Tomorrow's Product Roadmap Session

I can register to the product roadmap virtual session tomorrow? https://www.clay.com/webinar/clay-product-roadmap-preview-q3-2025 It says Please use a valid email address even though it is my company email

10 comments

Clay
APP
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The "Please use a valid email address" error suggests your company email may be flagged as invalid by the registration system's email verification. This can happen if: ** Your email domain has verification issues or DNS problems ** The email format doesn't pass syntax validation * Your company uses catch-all email settings that some validators flag as unreliable Try using a personal email address for registration, or check if your company email follows the standard format (name@domain.com).
Sources: Email verification statuses | Documentation | Clay University What is Email Verification? | Clay What is Email Verification? | Clay
Tommy C.
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i tried using my personal email as well, no luck
Clay
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Email validation systems check multiple factors that could cause both your company and personal emails to be rejected. The validation process includes spam trap detection, formatting and syntax checks, domain verification through DNS records, and individual mailbox validation using SMTP protocol. Common reasons both emails might fail include temporary mail server issues, DNS problems with your domains, or strict validation settings on the registration system. Email verification statuses can change over time as domains update their settings. Are you seeing any specific error messages beyond "Please use a valid email address" when you try to register?
Sources: Email verification statuses | Documentation | Clay University What is Email Verification? | Clay
Smit V.
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Hi Tommy, thank you for reaching out! Can you please share the email you want to register with and I can look into it for you!
Tommy C.
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It would be tommy.changliu@relayfi.com thank you!
Smit V.
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I just heard back from the team - the event you are trying to register for is for experts/partners only as a perk of the program. Would you by any chance are part of those programs?
Tommy C.
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i'm a Clay customer
Smit V.
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I understand, the event is exclusive to those programs and hence you were not able to register. Apologies for that. Let me know if I can help you with anything else :)
Tommy C.
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All good Smit, thank you for your patience!
Smit V.
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Thank you for understanding! I'll tentatively mark this closed for the moment, but keep in touch if you hit other roadblocks. Have a good rest of your day :)

Issue with Registration for Tomorrow's Product Roadmap Session | Clay