Request for Refund on Clay Credits Due to Column Usage Issue

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https://app.clay.com/workspaces/42993/workbooks/wb_0swmxk1MaRjSRBRunm6/tables/t_0t432gyRsG6bxn8WuZj/views/gv_uuYKwiKmbdE3 we ran this table yesterday and made sure all the columns we're turned off since we've already experienced draining all of our credits twice for the past 2-3 weeks. After pushing a "sample" data we checked always if the columns that uses clay credits were turned off as a part of our SOP. Then when we logged back in to clay we lost all of our credits again and checked out that this table I sent you spent all our credits in the email waterfall column. We'd like to know if we could get a refund for the credits.

4 comments

· Sorted by Oldest

Clay Support
APP
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I'm sorry to hear about the credit issue you've experienced. I'll connect you with a human agent who can assist you further with this.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Natalie H.
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Hi John, thanks for reaching out! I took a look and saw that 7.36K credits were spent on this table yesterday. To clarify, you had auto-update turned off but the work email waterfall still ran?
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
I'm sorry to hear about the credit issue you've experienced. I'll connect you with a human agent who can assist you further with this.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Natalie H.
·
·
Hi John, thanks for reaching out! I took a look and saw that 7.36K credits were spent on this table yesterday. To clarify, you had auto-update turned off but the work email waterfall still ran?
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!