Issue Accessing Clay Account Invitation Link

Himanshi S. · 2025-11-05 06:36:32.081173+00

Hey , i have invited my teammate to work on my clay account . But when he is clicking on the invite link he is getting this . Why ?

Issue Accessing Clay Account Invitation Link | Clay

13 comments

· Sorted by Oldest

Clay Support
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The "Your session has expired" message your teammate is seeing is a common session-related issue. Have them try these steps:
1.
Log out of Clay completely
2.
Hard refresh the browser: • Mac: Chrome/Firefox: Cmd + Shift + R, Safari: Cmd + Option + R • PC: Chrome/Firefox/Edge: Ctrl + F5
3.
Log back in and try the invite link again
4.
If it persists, try using an incognito/private browser window
This should refresh their session and resolve the login issue with the workspace invite.
Clay Support
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Did that answer your question?
Clay Support
APP
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If you still need help with your teammate's login issue or the invite link, I'm here to assist. Would you like to provide more details about what you're trying to resolve?
Himanshi S.
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same issue
Clay Support
APP
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Since the previous steps didn't resolve the session expiration issue, try clearing your browser cache completely and restarting the browser.
If the problem persists after clearing cache, have your teammate try:
Using a completely different browser
Disabling browser extensions temporarily
Checking if they can access Clay directly (without the invite link) first
If none of these work, ask to speak with a human for further assistance with the workspace invitation.
Clay Support
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·
Was that helpful?
Himanshi S.
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human
Clay Support
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Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Himanshi S.
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human agent
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Intercom
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Mayato Hattori is sharing a file with you.
Hi Himanshi, thank you for reaching out. This might be happening because that person is already logged into another Clay account and browser session remembers that log-in information. Could you please ask them to open incognito or private browser window and try the invitation link again?
If that doesn’t resolve the issue, please contact us through the in-app support chat and share their email address so we can investigate further.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The "Your session has expired" message your teammate is seeing is a common session-related issue. Have them try these steps:
1.
Log out of Clay completely
2.
Hard refresh the browser: • Mac: Chrome/Firefox: Cmd + Shift + R, Safari: Cmd + Option + R • PC: Chrome/Firefox/Edge: Ctrl + F5
3.
Log back in and try the invite link again
4.
If it persists, try using an incognito/private browser window
This should refresh their session and resolve the login issue with the workspace invite.
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help with your teammate's login issue or the invite link, I'm here to assist. Would you like to provide more details about what you're trying to resolve?
Himanshi S.
·
·
same issue
Clay Support
APP
·
·
Since the previous steps didn't resolve the session expiration issue, try clearing your browser cache completely and restarting the browser.
If the problem persists after clearing cache, have your teammate try:
Using a completely different browser
Disabling browser extensions temporarily
Checking if they can access Clay directly (without the invite link) first
If none of these work, ask to speak with a human for further assistance with the workspace invitation.
Clay Support
APP
·
·
Was that helpful?
Himanshi S.
·
·
human
Clay Support
APP
·
·
Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can continue to assist you.
Himanshi S.
·
·
human agent
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Intercom
APP
·
·
Mayato Hattori is sharing a file with you.
Hi Himanshi, thank you for reaching out. This might be happening because that person is already logged into another Clay account and browser session remembers that log-in information. Could you please ask them to open incognito or private browser window and try the invitation link again?
If that doesn’t resolve the issue, please contact us through the in-app support chat and share their email address so we can investigate further.
Loading attachments
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!