Referral Credits Missing for Client Activation

Alexis L. · 2025-11-24T09:49:10.926Z

Hi @Clay S., I have referred a client but did not receive any referral Clay credits when she activated her paying plan with my referral link. Thanks in advance !

Referral Credits Missing for Client Activation | Clay

Clay Support
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I'd be happy to help look into your referral credits! To investigate this for you, could you tell me why you believe the credits are missing? For example, did your client confirm they signed up using your referral link and activated a paid plan?
Alexis L.
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I dont know. She received her credits but not me
Clay Support
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Thank you for sharing that. I’ll connect you with a human agent who can assist you further with your referral credits.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Clay Support
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You can continue the conversation on WhatsApp instead.
Clay Support
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Munnawar H.
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Hi Alexis, thanks for reaching out to support!
Yes! When someone signs up using your referral link and activates a paying workspace, both you and your friend will earn 3,000 Clay credits, so it's a little odd that they got the credits and you haven't. Can you share their workspace ID and when they signed up?
Just keep in mind that the credits are only awarded once the referred user activates a paid plan, not during the trial period.
I look forward to your response.
Alexis L.
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https://app.clay.com/workspaces/868221/settings/general
Alexis L.
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email is : hello@kioparis.com
Alexis L.
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They signed up 2 hours ago
Alexis L.
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Thanks a lot for your help Munnawar H. !
Munnawar H.
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Hey Alexis,
Thanks for sharing the details! Referrals are typically awarded after the referred user completes one full paid billing cycle. This helps us account for any refunds that may occur.
If it’s been a full month and you still haven’t received your credit bonus, feel free to reach out and we’ll be happy to take a look for you.
Alexis L.
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Munnawar H. I am a bit puzzled by this “policy”. This is what your page states : Invite your friends to use Clay! Share your referral link with your friends. When they sign up and activate a paying workspace, you’ll both earn 3,000 Clay credits! When they sign up and activate a paying workspace In no way this suggests completing a billing cycle.
Mitch H.
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Hey Alexis, just went ahead and manually attributed these for you. Going forward we should be more clear that there is a billing delay to account for refunds. Hope this helps.
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Alexis L.
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Mitch H., thanks a lot for your support, much much appreciated!

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