Assistance Needed: New Clay Account Blocked Issues

Paul P.

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Hello! I've tried to make a new Clay account, but it was immediately blocked. Can you help me with that?

11 comments

· Sorted by Oldest

Clay Support
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Your account was locked due to our security measures to combat spam usage of free trial credits.
Our team will review your situation and provide updates as soon as possible. If you need further help with unlocking your account, please ask to speak with a human in this conversation.
Clay Support
APP
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Was that helpful?
Paul P.
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I would like to speak with a human.
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Paul P.
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Would be here any reply?
Amit K.
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Hey Paul- have you signed up for free trials or accounts through any other emails? I'd be happy to unblock you, but just want to get more clarity here.
Paul P.
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i've signed for free trials with p.polyarush@a1qa.com
Amit K.
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Hey there- I've unlocked and verified your email. For future reference, your email was likely locked because you've created multiple free trials on this account which we can see on our end. This is a one-time exception, but going forward, if you create another free trial, the system will likely block you to prevent users from taking advantage of our free trial. Hope this helps!
Paul P.
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Thank you, Amit!
Amit K.
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Of course!

Clay Support
APP
·
·
Your account was locked due to our security measures to combat spam usage of free trial credits.
Our team will review your situation and provide updates as soon as possible. If you need further help with unlocking your account, please ask to speak with a human in this conversation.
Clay Support
APP
·
·
Was that helpful?
Paul P.
·
·
I would like to speak with a human.
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Paul P.
·
·
Would be here any reply?
Amit K.
·
·
Hey Paul- have you signed up for free trials or accounts through any other emails? I'd be happy to unblock you, but just want to get more clarity here.
Paul P.
·
·
i've signed for free trials with p.polyarush@a1qa.com
Amit K.
·
·
Hey there- I've unlocked and verified your email. For future reference, your email was likely locked because you've created multiple free trials on this account which we can see on our end. This is a one-time exception, but going forward, if you create another free trial, the system will likely block you to prevent users from taking advantage of our free trial. Hope this helps!
Paul P.
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Thank you, Amit!
Amit K.
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Of course!