Issues with Bulk IP Exclusions in Clay's Web Intent Tool

Ron K. · 2025-11-03T21:08:44.867Z

Hi, please don't tell me I need to paste in each of the 500 ip exclusions I have individually into Clay's web intent? Nothing seems to work though -- comma separated, tab separated, semicolon, single quote with comma, double quote with comma... it just parses as one long string :triggered:

Issues with Bulk IP Exclusions in Clay's Web Intent Tool | Clay

14 comments

· Sorted by Oldest

Clay Support
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The web intent feature allows you to add IP addresses to exclude from de-anonymization, with session data being excluded for those IPs. [1] However, the specific formatting requirements for multiple IP exclusions aren't detailed in our documentation.
Could you click into the IP exclusion field where you're seeing the parsing issue to check if there are any specific error messages or formatting hints displayed?
Ron K.
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nothing displayed
Clay Support
APP
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For IP exclusions in web intent, try entering one IP address per line (line-separated format) rather than comma-separated. [1]
If that doesn't work, could you click directly into the IP exclusion field to see if any error details or formatting hints appear when you focus on it?
Ron K.
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Loading attachments
Clay Support
APP
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The web intent feature allows you to add IP addresses to exclude from de-anonymization, with session data being excluded for those IPs. [1] However, the specific formatting requirements for multiple IP exclusions aren't detailed in our documentation.
Based on your screenshot showing line-separated IP addresses, that appears to be the correct format - one IP address per line rather than comma-separated or other delimiters.
What specific error or behavior are you seeing when you paste your 500 IP addresses in line-separated format?
Ron K.
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this is incorrect
Ron K.
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it is saving this as one value
Clay Support
APP
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I'm sorry for the trouble you're experiencing. I'll connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Sayli G.
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Hello Ron! Thanks for reaching out! Where are you getting this list of IP addresses from? Is there a way you can put it in an LLM to return a comma separated list? I am unsure if it considers a blank space as a separator. I am going to reach out to the team to confirm on this though!
Sayli G.
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I have reached out to the team regarding this and we will be back with an update! Thanks for flagging this!
Ron K.
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Thanks, Sayli
Sayli G.
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No worries!
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
The web intent feature allows you to add IP addresses to exclude from de-anonymization, with session data being excluded for those IPs. [1] However, the specific formatting requirements for multiple IP exclusions aren't detailed in our documentation.
Could you click into the IP exclusion field where you're seeing the parsing issue to check if there are any specific error messages or formatting hints displayed?
Ron K.
·
·
nothing displayed
Clay Support
APP
·
·
For IP exclusions in web intent, try entering one IP address per line (line-separated format) rather than comma-separated. [1]
If that doesn't work, could you click directly into the IP exclusion field to see if any error details or formatting hints appear when you focus on it?
Ron K.
·
·
Loading attachments
Clay Support
APP
·
·
The web intent feature allows you to add IP addresses to exclude from de-anonymization, with session data being excluded for those IPs. [1] However, the specific formatting requirements for multiple IP exclusions aren't detailed in our documentation.
Based on your screenshot showing line-separated IP addresses, that appears to be the correct format - one IP address per line rather than comma-separated or other delimiters.
What specific error or behavior are you seeing when you paste your 500 IP addresses in line-separated format?
Ron K.
·
·
this is incorrect
Ron K.
·
·
it is saving this as one value
Clay Support
APP
·
·
I'm sorry for the trouble you're experiencing. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Sayli G.
·
·
Hello Ron! Thanks for reaching out! Where are you getting this list of IP addresses from? Is there a way you can put it in an LLM to return a comma separated list? I am unsure if it considers a blank space as a separator. I am going to reach out to the team to confirm on this though!
Sayli G.
·
·
I have reached out to the team regarding this and we will be back with an update! Thanks for flagging this!
Ron K.
·
·
Thanks, Sayli
Sayli G.
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·
No worries!
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!