Request for Refund and Fix for OpenAI API Issue

Sergio Perea · 2025-08-06 15:09:18.186849+00

This ran all night, burned through OpenAI API credits, and gave no output. Will someone refund the credits used and fix the issue? Tried with 200-row tables and 2K+ same problem every time.

Request for Refund and Fix for OpenAI API Issue | Clay

14 comments

· Sorted by Oldest

Sergio Perea
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https://app.clay.com/workspaces/433367/workbooks/wb_0t0h7fkosQmUT3ZZzC3/tables/t_0t0ks7t3VNeFXaFE5R7/views/gv_0sze49rHBdMGQV4MjRs
Sergio Perea
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Human
Mitch Howard
APP
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Hey Sergio! I was taking a look at your table, but as I went to look through your table's history I got the following error message. By any chance did you delete the table you were having trouble with?
(270 kB)
Sergio Perea
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Check this table instead: https://app.clay.com/workspaces/433367/workbooks/wb_0t0h7fkosQmUT3ZZzC3/tables/t_0t0h976JhoS3MZy2aNH/views/gv_0sze49rHBdMGQV4MjRs Now it’s giving an output, but no reasoning.
Sergio Perea
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I’m using the 4o mini model. It’s been painfully slow lately, but it’s still the most cost-effective option for running 2K+ row tables - so switching models isn’t really an option.
Sergio Perea
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Also burning API credits like crazy while giving either no output or completely wrong results. Extremely frustrating.
Sergio Perea
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Yesterday, this same table pushed my API credits over $6 into the red- zero valid output in return.
Adnan thegtm.company
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We once lost 1.2M credits due to a Clay bug. No refund. Lol.
🤯2
Sergio Perea
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That’s wild! I haven’t hit 1.2M credits lost yet, but I’m thousands in over the past weeks - this issue keeps happening. Hopefully the 100M funding goes to fixing stuff like this, not shiny stuff real users don’t care about.
➕2
Clay
APP
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Hi Sergio, I am so sorry to hear that this has been a persisting issue! We've received several reports about this, and so our engineering team is taking a look at this right now. We'll keep you updated here as soon as we learn more. In the meantime, you can check our status page here. How many credits did you want refunded?
1
Jason Miller
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I have had a sheet(s) queued for 12+hrs. Its the third day of this taking so long. Is there any resolution soon?
Clay
APP
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Hey Jason, thank you for flagging this! We want to make sure we address the original thread's issue here, but if you're experiencing similar issues please feel free to kick off a new thread in the support channel. Thank you!
Clay
APP
·
·
Adnan, feel free to also reach out to us in the support channel! We definitely want to help you figure out what happened with your credits!
Clay
APP
·
·
Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!

Sergio Perea
·
·
https://app.clay.com/workspaces/433367/workbooks/wb_0t0h7fkosQmUT3ZZzC3/tables/t_0t0ks7t3VNeFXaFE5R7/views/gv_0sze49rHBdMGQV4MjRs
Sergio Perea
·
·
Human
Mitch Howard
APP
·
·
Hey Sergio! I was taking a look at your table, but as I went to look through your table's history I got the following error message. By any chance did you delete the table you were having trouble with?
(270 kB)
Sergio Perea
·
·
Check this table instead: https://app.clay.com/workspaces/433367/workbooks/wb_0t0h7fkosQmUT3ZZzC3/tables/t_0t0h976JhoS3MZy2aNH/views/gv_0sze49rHBdMGQV4MjRs Now it’s giving an output, but no reasoning.
Sergio Perea
·
·
I’m using the 4o mini model. It’s been painfully slow lately, but it’s still the most cost-effective option for running 2K+ row tables - so switching models isn’t really an option.
Sergio Perea
·
·
Also burning API credits like crazy while giving either no output or completely wrong results. Extremely frustrating.
Sergio Perea
·
·
Yesterday, this same table pushed my API credits over $6 into the red- zero valid output in return.
Adnan thegtm.company
·
·
We once lost 1.2M credits due to a Clay bug. No refund. Lol.
🤯2
Sergio Perea
·
·
That’s wild! I haven’t hit 1.2M credits lost yet, but I’m thousands in over the past weeks - this issue keeps happening. Hopefully the 100M funding goes to fixing stuff like this, not shiny stuff real users don’t care about.
➕2
Clay
APP
·
·
Hi Sergio, I am so sorry to hear that this has been a persisting issue! We've received several reports about this, and so our engineering team is taking a look at this right now. We'll keep you updated here as soon as we learn more. In the meantime, you can check our status page here. How many credits did you want refunded?
1
Jason Miller
·
·
I have had a sheet(s) queued for 12+hrs. Its the third day of this taking so long. Is there any resolution soon?
Clay
APP
·
·
Hey Jason, thank you for flagging this! We want to make sure we address the original thread's issue here, but if you're experiencing similar issues please feel free to kick off a new thread in the support channel. Thank you!
Clay
APP
·
·
Adnan, feel free to also reach out to us in the support channel! We definitely want to help you figure out what happened with your credits!
Clay
APP
·
·
Hi there - thank you for your patience while our Engineers identified and fixed this issue. We're sending out a confirmation to all customers that reported an issue that everything should be resolved. Please let us know if anything is still not functioning as expected in your account. And thank you again for reporting the issue!