Hi, we're having an issue with the Find Work Email (SMB) waterfall. Two things that are occurring:
For some rows, it will run on multiple subsequent waterfall steps even if a previous step succeeded โ consuming redundant credits.
For some rows, the output column of the waterfall is empty even if an email address was found in one of the steps.
Let me explain both issues: 1. Regarding the redundant credit consumption: The waterfall continues running even after finding an email because the found email might have failed the validation check. Clay includes email validation as part of the waterfall process to ensure data quality. If an email is found by a provider but doesn't pass validation, the waterfall will continue to the next provider to find a valid email. 2. Regarding empty output columns: The waterfall works by cascading through multiple providers to maximize coverage. While an enrichment might be successful, if it doesn't return the specific data point you're looking for, the waterfall will continue to the next provider. The final result column only displays validated, successful results that meet all quality criteria.For credit efficiency, you won't be charged for most actions that don't return valid data. Sources: Enrich People (Waterfalls) [Automated Outbound] - Clay University Enrich People (Waterfalls) [CRM Enrichment] - Clay University Waterfall
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