Issues with Email Pulling: Reused Credits and Waterfall Solutions

Joe Shiraz · 2025-08-07 03:23:42.23393+00

I am having significant issues pulling emails for a list, they keep trying to pull for emails we already run (re-using credits) and no way to run the rows that haven't run so far in the waterfall!! Help!!!

Issues with Email Pulling: Reused Credits and Waterfall Solutions | Clay

15 comments

· Sorted by Oldest

Clay
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Use conditional runs to prevent re-running emails on rows that already have results. Go to Run Settings > Conditional Run and set conditions like "only run if work email is blank." You can also use filtered views to run enrichments only on specific rows you're viewing. For existing data, use Lookup columns to pull previously enriched emails from other tables or your CRM instead of re-running enrichments. Turn off auto-update while building your table to prevent accidental credit usage on new rows.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University AI Formulas + Conditional Runs [Automated Inbound] - Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Joe Shiraz
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The conditional run IS NOT SAVING!!!
Clay
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Try these steps to fix conditional run saving issues: 1. Use the "Use AI" button in Run Settings > Conditional Run instead of manually typing formulas 2. Input plain language instructions when using the AI button - this makes it easier to define conditions without complex formulas 3. Check your formula syntax - ensure the conditional formula is properly formatted to return true/false 4. Try refreshing the page and re-entering the conditional run settings If the issue persists after trying these steps, request human assistance by clicking "Talk to a person" for further troubleshooting.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University
Joe Shiraz
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Also I lost a BUNCH of emails from my list? Is there anyway to restore it?
Aditi Sharma [Clay]
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Hi Joseph - unfortunately, we cannot restore data that has been deleted from your table. Could you provide more context on what you mean about the conditional run not saving?
Joe Shiraz
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The condiitional "run" for the waterfall for find email
Joe Shiraz
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Can you recreate the "find people" from that table into a new table!! We were looking to launch this campaign this week
Aditi Sharma [Clay]
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Sorry for the frustration here Joseph - I see that the waterfall is failing to update as the company domain seems to have missing inputs, which is causing issues when try to add in run conditions.
Joe Shiraz
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No the company domain was there... and I had about 10k more emails in that list than I do now.
Joe Shiraz
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I am basically going to have to start all over and lose probably about 30k credits or more!
Joe Shiraz
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It would be nice if your team could help me recreate what I had built
Joe Shiraz
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Can someone please help - can we creatre a table with the people search I used in that table, and then I can import the other documents and run the email searcha gain. The "Validation" field on the waterfall does not update correctly and is causing HUGE issues
Aditi Sharma [Clay]
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Happy to help you recreate the table here.
Aditi Sharma [Clay]
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I recreated the search within your workspace, but I didn't run any of the enrichments: https://app.clay.com/workspaces/545600/workbooks/wb_0syhhxxAejXPG4VMB4x/tables/t_0t0mqunvFDJi5EHqwYZ/views/gv_0t0mquoF8ytphjC7K2g As for what seems to have happened, I see that the table you sent is importing a CSV. When importing a CSV, Clay offers two main options: ** "Add to current table" - This appends new data to existing records ** "Replace current table" - This overwrites ALL existing data I wonder if the latter option was picked, which caused the issue here. Hope this helps.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Clay
APP
·
·
Use conditional runs to prevent re-running emails on rows that already have results. Go to Run Settings > Conditional Run and set conditions like "only run if work email is blank." You can also use filtered views to run enrichments only on specific rows you're viewing. For existing data, use Lookup columns to pull previously enriched emails from other tables or your CRM instead of re-running enrichments. Turn off auto-update while building your table to prevent accidental credit usage on new rows.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University AI Formulas + Conditional Runs [Automated Inbound] - Clay University Guide: Ways to save Clay credits | Documentation | Clay University
Joe Shiraz
·
·
The conditional run IS NOT SAVING!!!
Clay
APP
·
·
Try these steps to fix conditional run saving issues: 1. Use the "Use AI" button in Run Settings > Conditional Run instead of manually typing formulas 2. Input plain language instructions when using the AI button - this makes it easier to define conditions without complex formulas 3. Check your formula syntax - ensure the conditional formula is properly formatted to return true/false 4. Try refreshing the page and re-entering the conditional run settings If the issue persists after trying these steps, request human assistance by clicking "Talk to a person" for further troubleshooting.
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University
Joe Shiraz
·
·
Also I lost a BUNCH of emails from my list? Is there anyway to restore it?
Aditi Sharma [Clay]
·
·
Hi Joseph - unfortunately, we cannot restore data that has been deleted from your table. Could you provide more context on what you mean about the conditional run not saving?
Joe Shiraz
·
·
The condiitional "run" for the waterfall for find email
Joe Shiraz
·
·
Can you recreate the "find people" from that table into a new table!! We were looking to launch this campaign this week
Aditi Sharma [Clay]
·
·
Sorry for the frustration here Joseph - I see that the waterfall is failing to update as the company domain seems to have missing inputs, which is causing issues when try to add in run conditions.
Joe Shiraz
·
·
No the company domain was there... and I had about 10k more emails in that list than I do now.
Joe Shiraz
·
·
I am basically going to have to start all over and lose probably about 30k credits or more!
Joe Shiraz
·
·
It would be nice if your team could help me recreate what I had built
Joe Shiraz
·
·
Can someone please help - can we creatre a table with the people search I used in that table, and then I can import the other documents and run the email searcha gain. The "Validation" field on the waterfall does not update correctly and is causing HUGE issues
Aditi Sharma [Clay]
·
·
Happy to help you recreate the table here.
Aditi Sharma [Clay]
·
·
I recreated the search within your workspace, but I didn't run any of the enrichments: https://app.clay.com/workspaces/545600/workbooks/wb_0syhhxxAejXPG4VMB4x/tables/t_0t0mqunvFDJi5EHqwYZ/views/gv_0t0mquoF8ytphjC7K2g As for what seems to have happened, I see that the table you sent is importing a CSV. When importing a CSV, Clay offers two main options: ** "Add to current table" - This appends new data to existing records ** "Replace current table" - This overwrites ALL existing data I wonder if the latter option was picked, which caused the issue here. Hope this helps.
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.