Auto dedupe isnt working.

If auto-dedupe isn't working, let's try to enable or adjust it: 1. Open your table settings dropdown. 2. Click the table dropdown menu and select 'Enable/Disable auto-dedupe'. 3. Toggle the auto-dedupe setting on. 4. Select the column you want to use for identifying duplicates. If it's already enabled, you can try turning it off and on again: 1. Click the Auto-dedupe icon at the bottom right of your table. 2. Toggle off 'Enable automatic deduplication'. 3. Then toggle it back on and select your dedupe column. 4. Click 'Save Changes'. If you're still having issues, you may need to request human assistance by clicking on 'Talk to a person' for further troubleshooting.

Sources: Table management settings | Documentation | Clay University Auto-update and Auto-dedupe Table

Hi Adnan, thank you for reaching out. The most likely reason auto-dedupe is not working is because it is deduping based on the wrong column. In order to ensure auto-update is activated in your table , you should select the auto-update button, as shown below:

After selecting this button, the following menu should pop up:

You should then select "Turn on table" to have the table start auto-updating. Let me know if this solves your issue!

Hey Adnan, thanks for reaching out! Apologies for the inconvenience here. After toggling auto-dedupe off and back on, it looks like it’s working again. Please let us know if the issue comes up again!