Hi Clay Support Team,
I am formally requesting to be connected with a live support agent or a technical specialist to discuss a high-priority issue.
We have been corresponding with your automated support system, but the generic troubleshooting steps provided are not applicable to our situation, and we are not making progress. We have already determined that this is not a prompt issue or an API limit issue.
The core problem is a systemic, ~50% failure rate of Clay's native LinkedIn scraping function. We are using our own OpenAI API key (GPT-4o Mini), which confirms the failure is happening within Clay's data retrieval step, before our API is even called.
This is a critical issue that is cutting our lead volume in half. We need to speak with a person who can look beyond the standard script and investigate a potential technical problem with your platform's infrastructure.
Please arrange for us to connect with a live agent