Clay Icon

Unable to Access Shared Table - Session Expired Loop Issue

ยท
ยท

Hello! I'm trying to access a shared table, every time I try to open it I get session expired notification. When I log in, I'm directed to my own workspace. If I try to open the shared table I get session expired and on and on. Can anyone get me out of this infinity loop of woe? (The table was shared on a training video that I watched so I can't ask the person to do anything on their end)

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    To access a shared URL without getting stuck in a loop, follow these steps:1. Copy the shared template link provided. 2. If you're already a Clay user, you'll be directed to your workspace. 3. If you're not a user, you'll be prompted to create a free Clay account.It seems like you might be experiencing some issues with accessing a shared link. Could you please provide more details about the specific error messages or redirects you're encountering when trying to access the shared URL? Source: Claybooks: Instantly enrich Intercom support tickets every time a new one gets opened | Clay.com

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!

  • Avatar of Bruno R.
    Bruno R.
    ยท
    ยท

    Hi Seymour, thanks for reaching out. Taking a look at this now!

  • Avatar of Bruno R.
    Bruno R.
    ยท
    ยท

    Can you try to click on this link for me: https://app.clay.com/workspaces/283396, and see if this resolves the issue?

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.