Hey I was working on a table, then suddenly got logged out and cannot access my work anymore, could someone please help? I can log-in now, but cannot find the table I was working on for the past hour
💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
The table name contained for sure "GBTA Europe 2023 Attendee List" although I don't know the exact full name, and cannot retrieve the link anymore. Anytime I try to go back to the link of the table I get prompted to sign-in again.
Hi Luca! Happy to check for you. Your last table you spent credits with was yesterday in this table: https://app.clay.com/workspaces/262231/tables/t_ZCGxWSZPRnFG/views/gv_cW4yVb3ASoBQ Did you accidently delete it? These are the only tables that contain "Europe" https://downloads.intercomcdn.com/i/o/w28k1kwz/1226292446/a6cf515d670a3761abc291f32f02/Arc_yc05l1YEvW.png?expires=1729696500&signature=fdb34140048612df92ef001f560b22211a5b68985cbba8dc10174bb43223f1dd&req=dSIlEMt3n4VbX%2FMW1HO4zS4ibrmnOacQOStZauGv5uqJCGGjjka9oCXIaccx%0AFUZU%0A
Hey Daniel thanks for your reply, that's a table I've worked on yesterday. Today I created a new table, normally inside my folder "Team Requests", then was working on it, spending credits to enrich companies etc. And when I tried to pull up a list of Contacts from it, I suddenly got logged-out, prompted to log-in again, and couldn't find the "GBTA Europe" table anymore. I had the link to it still in my web-history, but clickling on it would just send me back to the log-in screen. Not sure how, why or what I did to potentially delete it ... 😕 Is there any way to retrieve it?
Hi Luca, thanks for reaching out! I checked your archieved tables as shown below and found 2 tables with "GBTA Europe 2023 Attendee List" in the title! https://downloads.intercomcdn.com/i/o/w28k1kwz/1226532378/39ba0c230a03d8febc0574b7d61e/CleanShot+2024-10-23+at+13_24_45.gif?expires=1729706400&signature=b36c36792ec37f60837c702d61e629e066da3b0a3c2a5f5bbf88af49347cb6b1&req=dSIlEMx9n4JYUfMW1HO4zYh5X6EZHmkO2BeYPwd34%2Bgz3yJMMHyyPGDFEmCh%0A%2FShV%0A * Table 1 * Table 2 You can retrieve tables that have been deleted up to 30 days before through this method! Could you check if one of these is the table you are referring to?
Of course! Let us know if you have any other questions or concerns! :)
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
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