Clearout API Rate Limit Issues and Credit Burn Concerns | Clay

Clearout API Rate Limit Issues and Credit Burn Concerns

Hello, I am using clearout validation on my mobile phone waterfall. I was using the API but then I discovered that they had a 250/min limit at my subscription level. So, I switched to the clay shared account. however, upon running 2100+ records, I am getting a bunch of errors citing: "{"status":"failed","error":{"code":1030,"message":"You have reached API rate limit, try calling after Mon Dec 16 2024 13:26:44 GMT+0000 (Coordinated Universal Time) or to increase limit upgrade plan or reach us@clearoutphone.io"}}" Does the clay shared account also have this limit? I know I switched to the clay shared account from my own api key before running, but feel like maybe it somehow switched back to my own api key. In correcting this by re-running the thousands of errored clearout rows, it has unfortunately caused me to burn through a ton of credits (probably wasted 20-30K). 😞

28 comments

Channeled
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When encountering API rate limit issues with email validation, here are the steps to resolve it: 1. If you're using a Clay-managed account (like Hunter.io), you'll need to purchase additional Clay credits. Each email validation costs 2 credits per enriched cell. 2. For failed validation attempts: • Go to your first waterfall column • Use the "Run all rows that haven't run or have errors" option • This will only process the previously failed entries 3. To prevent future rate limit issues: • Process your data in smaller batches (around 200 rows at a time) • This helps you stay within rate limits and better control which rows to process Sources: Hunter | Clay University Apollo.io integration overview | Clay University
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Stephen S.
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Just to be sure that I wasn't using my own api key, I removed it from accounts. It is now telling me "missing authentication" for a bunch of cells. Not sure I can fix this without re-running the entire waterfall again.
Stefano
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Hi Stephen, thank you for reaching out. Stephen - Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1734369300&signature=84bf377095733f72367feaa4eadbd66fd38f8df4f465d1f17c77f6c222e5c7ce&req=dSEgF85%2FmohWX%2FMW1HO4zYTywS%2F%2FAJ4V2BKsam%2FhVPtQnw%3D%3D%0A
Stephen S.
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Thanks Stefano https://app.clay.com/workspaces/25609/workbooks/wb_hSXnp46VbucD/tables/t_i62w2Mv2VC2Z/views/gv_ErWEUxgiwafJ
Stefano
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Hi Stephen, looking at your table I cannot see columns giving you a "missing authentication" method. Did you change the key you were using to Clay's own API key or were you able to solve this issue?
Stephen S.
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Stefano
Bo (.
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Unfortunately, it'll still require to run the rows since it'll get stuck on stale data otherwise. Very sorry for this Stephen! I also do see some rate limit that was recommending you to try later; {"status":"failed","error":{"code":1030,"message":"You have reached API rate limit, try calling after Mon Dec 16 2024 13:31:44 GMT+0000 (Coordinated Universal Time) or to increase limit upgrade plan or reach us@clearoutphone.io"}} Sorry for this
Stephen S.
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Hi Bo Upon review, my clearout credits were used, so it was using my API key even though I had clearly set it to use clay credits. I had intentionally set it to use the clay credits because I was already aware of this api limit on my account. The issue is the fact that I thought I was using the clay shared (credits) account versus my own api, when it was clearly shown that I was not supposed to be using my account. As a result, it has caused errors, and this has unfortunately cost me more clay credits to fix the data. I'd definitely appreciate a refund of the wasted credits if possible. Thank you so much.
Bo (.
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How many credits was it Stephen?
Stephen S.
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Looks like it was around 20-30K Bo (.
Bo (.
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I've added it back! let's try to be more careful next time :)
Stephen S.
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Thanks, Bo! I've removed my clearout account. So it won't happen again!
Channeled
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Hi Stephen S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Stephen S.
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Hello, I am trying to request the appropriate API limit from Clear out. What do you recommend that I request to run a waterfall?
Stefano
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Hi Stephen, The specifics will depend on the size of your waterfall. I recommend reaching out to ClearOut's support team to inquire about their API limits, as they should be able to provide you with a more accurate estimate based on your needs. Let me know if you need further assistance!
Stephen S.
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Do you know what the limit is for your shared key?
Bo (.
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It's not a workspace limit it's a workspace wide but it's pretty big. Why were you asking?
Stephen S.
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Bo (. I am being asked by clear out what API limit that I am requesting. I wanted to know what the API limit is that the clay shared account has so that I can replicate. If I am enriching, say, 4000 rows at a time, what would be the required limit? Thank you
Bo (.
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I would try to aim for at least 5 requests per second that should fix all your troubles here! Great question :)
Stephen S.
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Thank you!
Channeled
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Hi Stephen S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Stephen S.
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Bo (. I should mention that it it currently set at 250/min vs 300/min (5/sec). Are you pretty confident that I'd just need them to bump it up to 300/min to avoid errors?
Stephen S.
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Bo (. Never mind, I asked for 1,000/min and they were able to make an exception and accommodate. I think that should do it for most Clay uses?
Stefano
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Hi Stephen, I believe that should be sufficient for most Clay uses. Let me know if there is anything else I can help you with!
Channeled
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Hi Stephen S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: