Urgent Help Needed: Unable to Run Tables in Clay Due to Error

Hi, apologies for posting again about the same issue, but I’m unable to run any tables in Clay. I’m not sure if this is a bug, but it’s been blocking me for days. Support has been slow to respond, and I keep getting redirected without a resolution. I’m consistently encountering this error regardless of what I try: "Source was not created properly, please check that your plan allows additional sources." Could someone please investigate and confirm if this issue can be replicated? This has been a major roadblock for my outbound efforts, and I’d appreciate a timely resolution. Thank you!

8 comments

Channeled
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👋 Hey there! Our support team has got your message - we'll be back in touch soon. If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Muhammad S.
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1- What clay plan are you on? 2- What source are you trying to create?
Mark L.
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Sona, thanks for raising this, and apologies for the frustrations thus far. I think I see the source of the error. I'm going to complete some tests to validate this, and return here with more detail in a moment. You likely saw that I consolidated and closed your other recent cases on the same topic, so we can keep our conversation focused right here going forward. Thanks again, more to come!
Mark L.
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Sona, could you confirm if you've deleted previously-imported rows from this table? I ask because, behind-the-scenes, Clay keeps track of the number of records that have been imported from a given source. And I believe the issue is that... - Some number of records were previously imported - All of those records have been deleted. - If the limit on the import is set lower than the number in the table, Clay will reject it (because Clay will not auto-delete any previously-added rows). What I recommend: - Navigate to Actions > Find more companies - Select the existing search - Set the "Number of companies to add" to a number that's greater than the number already imported, and less than the overall limit (5000) https://downloads.intercomcdn.com/i/o/w28k1kwz/1320605225/fa0e701d70e9c946366ce89e63d6/20250103-add-more-companies.png?expires=1735938000&signature=d1f59f2ee571627a48ce8b0f229e580f260e5728d77cce112d129eb7ef1f4035&req=dSMlFs9%2BmINdXPMW1HO4zSXRgRdqWofVM2ndMit6O82uTExa5rTAIGHsne3R%0AATxT%0A I added a few hundred in this manner a few moments ago. Please let me know if you're not able to do the same, either in this table, or in a new/duplicate one. While this appears to be working, I think there are a few rough edges here. I'm going to bring the feedback to our engineers internally to see what we can do to make this better for the long run. Thank you for raising this!
Channeled
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Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.
Channeled
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
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Hi Sona S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.