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Troubleshooting Source Not Created Properly Bug on Paid Plan

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I keep hitting a bug that says "Source was not created properly, please check that your plan allows additional sources." I'm on a paid plan, have deleted all my other tables, and have no rows present and the error persists. can someone help?

Troubleshooting Source Not Created Properly Bug on Paid Plan | Clay

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When you're on a paid plan and encountering this error, here are the steps to resolve it: 1. First, verify that your account status is active and properly reflecting your paid plan. When you downgrade or cancel a plan, you may lose access to certain features even though your tables remain accessible. 2. Try creating a new table following these steps: • Go to your Workspace Home • Click "+ Create New" • Search for and select your desired data source • Authenticate the connection if prompted • Configure the source settingsIf the error persists after following these steps, you'll need to request help from a human agent as this may indicate an account-specific issue that requires investigation. Source: Sources overview | Documentation | Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.