Troubleshooting Airtable Record ID Error When Adding Data from Clay

Hi gang - trying to enrich people records created in Airtable and put them back in Airtable, so using the Airtable ID, but getting this error when I try and put them back from Clay to Airtable: “Value is not an array of record IDs”

7 comments

Channeled
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When updating records in Airtable from Clay, you have two options: 1. Use the Update Record action if you have the specific Record ID: • Make sure you provide the correct Base ID • Include the exact Record ID of the record you want to update • Specify the fields you want to modify 2. Alternatively, use the Upsert Record action if you're matching based on specific field values: • Provide the Base ID • Set up match criteria using specific fields to identify the record • Include the fields and values you want to updateThe error you're seeing suggests there might be an issue with how the Record ID is being formatted. Make sure the Airtable ID you're using is properly formatted as a single string value, not an array. Sources: Airtable integration overview | Clay University Update Record with Airtable Upsert Record with Airtable
Channeled
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Stefano
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Hi Stephen, thank you for reaching out. Do you mind sending the link to the table so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1733842800&signature=5120cbd287e0c198f277af98a8cce24bb141270670dd7defad3de148c5289090&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSj0ApUe2BKsam%2FhVPtpEQ%3D%3D%0A
Stephen J.
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Sure!, here you go: https://app.clay.com/workspaces/393040/tables/t_si5rqrkcpWcT/views/gv_yUWsZ7ujneZM
Stephen J.
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Is there a way to share it so it’s not public?
Bo (.
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Hey there! Let me help fix that Airtable error you're running into Looks like those records aren't working because of the Organization field format. Here's what worked for me: 1. Remove the Organization field from your table for now 2. Try the sync again - it should work smoothly Quick tip for troubleshooting: When you hit these kinds of errors, try removing fields one at a time to pinpoint what's causing the issue. It helps narrow things down fast! And no worries about privacy - anything table you share with us stays totally secure between us. Need me to walk you through anything else? Happy to help! 😊
Channeled
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Hi Stephen J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Troubleshooting Airtable Record ID Error When Adding Data from Clay | Clay