Issues with Waterfall Integration: Awaiting Callback Delay | Clay

Issues with Waterfall Integration: Awaiting Callback Delay

Hi team -- I'm unable to run my waterfall because I'm getting an "awaiting callback" message, and it's been 3-4 hours since I ran the table. Now the integration isn't running and showing this message. On top of that, I'm unable to run my other integrations due to this integration's response, even though I have enough credits in my Icypeas account. https://app.clay.com/workspaces/223519/workbooks/wb_KwXmhkap8BzU/tables/t_ckiBexTYbEVV/views/gv_vSJ38T36JhhY

4 comments

Channeled
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If you're experiencing an "awaiting callback" message with your waterfall integration, here's how to resolve it: 1. First, try re-running the waterfall for the rows that haven't completed or have errors: • Go to your first waterfall column • Use the "Run all rows that haven't run or have errors" option 2. Important things to note about waterfalls: • Waterfalls run multiple actions sequentially • They only charge credits for providers that successfully find data • Most actions that don't return results won't charge creditsIf the issue persists after trying these steps, you'll need to request human support as this may indicate a technical problem that requires investigation. Sources: Waterfall Custom Waterfall
Channeled
APP
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Mark L.
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Shahzaib, glad you have the answer you needed. I'll tentatively mark this closed for the moment, but keep in touch if you hit other roadblocks.
Channeled
APP
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Hi Shahzaib A.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: