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Experiencing Runtime Error with Claygent for the past 30-45 min
Experiencing Runtime Error with Claygent for the past 30-45 min
Experiencing Runtime Error with Claygent for the past 30-45 min
Try these quick fixes for Claygent runtime errors:
Immediate steps:
Clear your browser cache and refresh the page
Hard refresh your browser (Ctrl+Shift+R on PC, Cmd+Shift+R on Mac)
For processing issues:
Click the column header, hover over "Run column," and select "Force" to restart the column
Check if you're hitting rate limits - recent Claude Sonnet updates use more tokens per run
If queries are timing out:
Make search queries more specific
Break large requests into smaller batches
If the error persists after these steps, request human assistance by clicking "Talk to a person."
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If you still need help resolving the Claygent runtime error, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any specific issues you’re encountering?
Since you're still experiencing runtime errors with Claygent, let's gather more details to help troubleshoot effectively.
Can you provide:
A summary of what's happening with the specific error
Any specific error messages you're seeing in the table
A screenshot of the error, if possible
This information will help us identify the root cause and provide a targeted solution.
In the meantime, try these additional steps:
Click the column header and select "Force" under "Run column" to restart processing
Perform a hard refresh (Ctrl+Shift+R on PC, Cmd+Shift+R on Mac)
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It's a simple Claygent task that worked just fine yesterday. No changes have been made
Since your Claygent task worked yesterday without changes, this is likely a temporary system issue. Recent Claude Sonnet updates have doubled token usage per run, which can cause rate limiting issues.
Try forcing the column to restart:
Click the column header
Hover over "Run column"
Select "Force" to jump start the run
Also clear your browser cache and refresh the page to resolve any persistent errors.
If the issue continues after these steps, request human assistance by clicking "Talk to a person."
Is that what you were looking for?
It uses openAI 4.1-mini
Since you're using OpenAI GPT-4o-mini, the issue might be related to your API tier requirements. For Claygent to work reliably, you need Tier 2 or higher (≥450,000 TPM) on your OpenAI account. [1]
Check your OpenAI API usage tier at OpenAI API Usage Limits to ensure it meets the requirements. If you're on Tier 1 or free tier, you'll need to upgrade to Tier 2 for reliable Claygent performance.
You can also verify your API key is correct at OpenAI API Keys.
Did that answer your question?
We're using Clay's openAI account
Since you're using our OpenAI account, the runtime errors are likely due to recent Claude Sonnet updates that doubled token usage per run, causing rate limiting issues.
Try clearing your browser cache and refreshing the page to resolve persistent error messages. Also force restart the column by clicking the column header, hovering over "Run column," and selecting "Force."
If the issue persists, request human assistance by clicking "Talk to a person."
Is that what you were looking for?