Experiencing Runtime Error with Claygent for the past 30-45 min

Try these quick fixes for Claygent runtime errors:

Immediate steps:

For processing issues:

If queries are timing out:

If the error persists after these steps, request human assistance by clicking "Talk to a person."

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If you still need help resolving the Claygent runtime error, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any specific issues you’re encountering?

Still need help here: https://app.clay.com/workspaces/741695/workbooks/wb_0t4f9795PxgVk5YAgf8/tables/t_0t4f979XHY85Xq9suFd/views/gv_46Mzzsw5Q3xC

Since you're still experiencing runtime errors with Claygent, let's gather more details to help troubleshoot effectively.

Can you provide:

This information will help us identify the root cause and provide a targeted solution.

In the meantime, try these additional steps:

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It's a simple Claygent task that worked just fine yesterday. No changes have been made

Since your Claygent task worked yesterday without changes, this is likely a temporary system issue. Recent Claude Sonnet updates have doubled token usage per run, which can cause rate limiting issues.

Try forcing the column to restart:

Also clear your browser cache and refresh the page to resolve any persistent errors.

If the issue continues after these steps, request human assistance by clicking "Talk to a person."

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It uses openAI 4.1-mini

Since you're using OpenAI GPT-4o-mini, the issue might be related to your API tier requirements. For Claygent to work reliably, you need Tier 2 or higher (≥450,000 TPM) on your OpenAI account. [1]

Check your OpenAI API usage tier at OpenAI API Usage Limits to ensure it meets the requirements. If you're on Tier 1 or free tier, you'll need to upgrade to Tier 2 for reliable Claygent performance.

You can also verify your API key is correct at OpenAI API Keys.

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We're using Clay's openAI account

Since you're using our OpenAI account, the runtime errors are likely due to recent Claude Sonnet updates that doubled token usage per run, causing rate limiting issues.

Try clearing your browser cache and refreshing the page to resolve persistent error messages. Also force restart the column by clicking the column header, hovering over "Run column," and selecting "Force."

If the issue persists, request human assistance by clicking "Talk to a person."

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