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Issue with Incorrect Data Import from Sales Navigator to Clay

Avatar of Stefan F.Stefan F.
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HI! I imported this list here from a Sales Navigator Search into Clay, using the ‚Find people from external source‘ feature. It cost me 2,5k credits, however, the people fetched from the search into the Clay table are entirely different people. What happened here? Link to Sales Nav Search: https://shorturl.at/Ov4aO Link to Clay Table: https://app.clay.com/workspaces/263760/tables/t_2ZhAeUaxTzsk/views/gv_3JtpFqMEXr69

20 comments

  • Avatar of Dan R.
    Dan R.
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    Same happened to me today as well!

    :thumbsup_all:1
  • Avatar of Simon R.
    Simon R.
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    I have the same problem, would appreciate an answer

    :thumbsup_all:1
  • Avatar of Dan R.
    Dan R.
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    I think it may have been issue 3. - with the filter being in the CRM?

  • Avatar of Tomi F.
    Tomi F.
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    Hello Stefan and everyone else in this thread! We apologize for the inconvenience here. Do y'all mind sending your table links here so we can take a look? Happy to refund credits for incorrect sources as well.

  • Avatar of Dan R.
    Dan R.
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    Hi Tomi F.: https://app.clay.com/workspaces/310586/tables/t_r2DK8unUGgb6/views/gv_Rdby5CWZcwif Unfortunately it's not just the contacts pulled from linkedin - it's all the waterfalls it triggered as well 😓

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Stefan and everyone thanks for reaching out, jumping in for Tomas here, question for you all where these Sales Nav Links made from a custom/saved list? If yes, then this is the cause as our provider cannot pull data from custom/saved list and so this is why there are completely different names appearing.

  • Avatar of Simon R.
    Simon R.
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    LuisArturo You mean the "Account list" feature in Sales Nav? I definitely used it. I created a list with my target accounts and only searched for people who work at these companies

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Stefan, it can be that, essentially while you are logged in you can configure specific filters; however, this provider does not have access to your filters and cannot see the whichever filters you saved under your Sales Nav list. It can read the search, unless you are adding filters like "connection degrees" or "handpicked lead/records", which would be considered a custom or saved list. Will note that I have already reimbursed your credits Stefan.

  • Avatar of Dan R.
    Dan R.
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    Hi LuisArturo - I also had the same issue - does the Linkedin Search String I posted work?

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Dan, when using this source, please keep in mind: * Your URL must be a Sales Navigator People Search URL, not a Company Search URL. * Your People Search filters cannot contain a Lead List saved to your personal Account. * While the data source is processing (usually 30 mins, but may be up to 90 mins), you can do other things in Clay or even close out of the window. The results will be automatically added when ready.

  • Avatar of Dan R.
    Dan R.
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    Though I am still getting mispulls and burning credits

  • Avatar of LuisArturo
    LuisArturo
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    Hey there Stefan, do you mind sharing a screenshot of the filter you used in Sales Nav so that we can show this to the team and see what is going on here.

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Dan R.
    Dan R.
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    Just enquiring about my earlier question?

  • Avatar of Tomi F.
    Tomi F.
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    Hello there! I clicked on the link and I am not able to see the search, so I think that search also uses account level features that out provider is not able to bring in to Clay. If this action spent credits, let us know and we can refund them.

  • Avatar of Channeled
    Channeled
    APP
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    We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!

  • Avatar of Channeled
    Channeled
    APP
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    Hi Stefan F.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: