I’m about to log out, and I still haven't received any response. How long does it actually take for someone to reply, 24 to 48 hours? Whenever I follow up via email or Slack, I’m told to keep everything in one message, but even when I do that, I'm still ignored. It's really frustrating to be left hanging like this with no clear timeline or acknowledgment.
The sources provided focus on application processing timelines for our Creator and Expert programs, which process applications monthly rather than providing customer support response times. For immediate assistance with your support inquiry, you can request human assistance by clicking on "Talk to a person" in this chat. Are you asking about response times for a specific type of inquiry, such as a Creator or Expert program application, or are you referring to general customer support questions?
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.