How to Get Support for Missing Clay Credits After Completing the APAC Cohort

·Aug 25, 2026 02:31 PM·

Hi clay cohorts team, recently I completed the first APAC cohort and I understand that i will be awarded clay credits (as written in the email when the diploma was issued), but till now i have yet to receive the credits, may I know who can I look for support? Many thanks

5 comments

· Sorted by Oldest

Gumloop
APP
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🎓 Cohort Mate: Hey Kiat Lun — thanks for reaching out, and congrats on finishing the first APAC cohort.
The APAC Cohort is currently paused after that initial run, but your completion still stands. I don’t have a documented amount or timeline for diploma/graduation credits (separate from joining credits, which go out once per workspace the week before kickoff), so I can’t confirm the exact award from here.
Looping in Izzy (. — they own APAC support and can check your workspace and get those credits issued if they’re still outstanding. Drop your Clay workspace ID/email here if you have it handy so they can look it up faster.
Sent by Cohort FAQ Bot · View conversation
Tan K.
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this is my ID: 1042403 tankiatlun@gmail.com
Izzy (.
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Hi Tan! I am looking into this and will get you an answer by tomorrow
Tan K.
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Thank you Izzy! 🙂
Izzy (.
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Hi Tan! I added 5000 credits to your workspace. FYI: There was a small typo in the grad email saying that you will receive 20k grad credits. All graduates from APAC cohort have received 5k grad credits. Sorry about any confusion on this!

Gumloop
APP
·
·
🎓 Cohort Mate: Hey Kiat Lun — thanks for reaching out, and congrats on finishing the first APAC cohort.
The APAC Cohort is currently paused after that initial run, but your completion still stands. I don’t have a documented amount or timeline for diploma/graduation credits (separate from joining credits, which go out once per workspace the week before kickoff), so I can’t confirm the exact award from here.
Looping in Izzy (. — they own APAC support and can check your workspace and get those credits issued if they’re still outstanding. Drop your Clay workspace ID/email here if you have it handy so they can look it up faster.
Sent by Cohort FAQ Bot · View conversation
Tan K.
·
·
this is my ID: 1042403 tankiatlun@gmail.com
Izzy (.
·
·
Hi Tan! I am looking into this and will get you an answer by tomorrow
Tan K.
·
·
Thank you Izzy! 🙂
Izzy (.
·
·
Hi Tan! I added 5000 credits to your workspace. FYI: There was a small typo in the grad email saying that you will receive 20k grad credits. All graduates from APAC cohort have received 5k grad credits. Sorry about any confusion on this!