Troubleshooting Sign-In Issues for Outbound Orchestration Foundations Cohort Homepage

Boris S. · 2026-09-15T15:14:57.284Z

I cant log into the Outbound Orchestration Foundations cohort homepage, Im clicking on sign in, providing my email, resending the code multiple times, but no emails are sent. What do I do?

15 comments

· Sorted by Oldest

Clay Support
APP
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Cohort access emails are sent through the student portal (Softr). If the code isn’t arriving, try a couple quick checks:
Look in your spam/junk folder and search your inbox for the message. [1]
Add the sender to your contacts or safe‑senders list to help prevent filtering.
Also note: cohort students normally receive a welcome email and a Softr portal invitation before the cohort starts. [2]
If you want, you can share the email address you’re using to sign in and I can help you think through the next step.
Clay Support
APP
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Is that what you were looking for?
Boris S.
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No, I do have the welcome emails , calendar emails, junk is empty
Clay Support
APP
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Got it — thanks for confirming you’re receiving the other cohort emails and your spam folder is empty.
For cohort access, students are normally sent a Softr student portal invitation in the week before the cohort starts. That invitation is what allows you to log into the cohort homepage. [1]
Since you’re not receiving the login code emails, a couple things that can still help:
Search your inbox for the Softr invitation email.
Add the sender to your contacts or safe‑senders list to prevent filtering. [2]
If the code emails still never arrive after that, the next step is to ask for a human agent in this chat so they can help look into the portal access with you.
Clay Support
APP
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·
Did that answer your question?
Boris S.
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They arrived now with a big delay, thanks
Clay Support
APP
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Glad to hear the emails finally arrived. If you need any more help, just let me know.
Clay Support
APP
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I'm sorry, but I couldn't find any information related to your last message. Could you please rephrase your question or let me know how else I can assist you?
Clay Support
APP
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That message usually means your email hasn’t been added to the cohort’s student portal yet.
For cohorts, access to the homepage comes from a Softr student portal invitation, which is sent in the week before the cohort starts. If you haven’t been enrolled in the portal yet, the login page can show that “not enrolled” message. [1]
Since your login code emails are now arriving, try signing in again with the same email you used for the application. If the portal enrollment hasn’t been applied yet, the message can still appear until that step is completed.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help accessing the cohort homepage, I’m here to help. Would you like to share more about the message you’re seeing when you try to sign in?
LuisArturo
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Hey Boris, just checking in! Let me know if there's anything else I can do here to assist.
Akash R.
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hey Boris S. are you able to login? i am your coach for this cohort & will ensure you get access to the cohort.
Boris S.
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Yes all good Akash R., thanks!
1
LuisArturo
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Hi Boris, I'm glad to hear that things worked out! I'll go ahead and close out this ticket now.

Clay Support
APP
·
·
Cohort access emails are sent through the student portal (Softr). If the code isn’t arriving, try a couple quick checks:
Look in your spam/junk folder and search your inbox for the message. [1]
Add the sender to your contacts or safe‑senders list to help prevent filtering.
Also note: cohort students normally receive a welcome email and a Softr portal invitation before the cohort starts. [2]
If you want, you can share the email address you’re using to sign in and I can help you think through the next step.
Clay Support
APP
·
·
Is that what you were looking for?
Boris S.
·
·
No, I do have the welcome emails , calendar emails, junk is empty
Clay Support
APP
·
·
Got it — thanks for confirming you’re receiving the other cohort emails and your spam folder is empty.
For cohort access, students are normally sent a Softr student portal invitation in the week before the cohort starts. That invitation is what allows you to log into the cohort homepage. [1]
Since you’re not receiving the login code emails, a couple things that can still help:
Search your inbox for the Softr invitation email.
Add the sender to your contacts or safe‑senders list to prevent filtering. [2]
If the code emails still never arrive after that, the next step is to ask for a human agent in this chat so they can help look into the portal access with you.
Clay Support
APP
·
·
Did that answer your question?
Boris S.
·
·
They arrived now with a big delay, thanks
Clay Support
APP
·
·
Glad to hear the emails finally arrived. If you need any more help, just let me know.
Clay Support
APP
·
·
I'm sorry, but I couldn't find any information related to your last message. Could you please rephrase your question or let me know how else I can assist you?
Clay Support
APP
·
·
That message usually means your email hasn’t been added to the cohort’s student portal yet.
For cohorts, access to the homepage comes from a Softr student portal invitation, which is sent in the week before the cohort starts. If you haven’t been enrolled in the portal yet, the login page can show that “not enrolled” message. [1]
Since your login code emails are now arriving, try signing in again with the same email you used for the application. If the portal enrollment hasn’t been applied yet, the message can still appear until that step is completed.
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you still need help accessing the cohort homepage, I’m here to help. Would you like to share more about the message you’re seeing when you try to sign in?
LuisArturo
·
·
Hey Boris, just checking in! Let me know if there's anything else I can do here to assist.
Akash R.
·
·
hey Boris S. are you able to login? i am your coach for this cohort & will ensure you get access to the cohort.
Boris S.
·
·
Yes all good Akash R., thanks!
1
LuisArturo
·
·
Hi Boris, I'm glad to hear that things worked out! I'll go ahead and close out this ticket now.