Please include your application details when asking about your cohort or account access
Hey y'all, this is another very important announcement: I've been receiving dozens of DMs asking whether one has been enrolled in a cohort or not, or when they cohort begins, and so on. Please note that I won't be able to respond to queries unless I receive the following info:
The Clay Email with which you applied to
The cohort you applied to
Specifics on where you're stuck such as:
I did not receive an email with details about the cohort I applied to. Please check your spam folder once – you will receive an email if you submit a valid email in your application (we have received many with typos in the emails)
I am unable to access the student portal. Please check your spam folder once more. Or use the forgot password option to login. Also note that you can only access the student portal once you've been enrolled into a cohort by our team – merely applying doesn't give you access.
I am not in the cohort Slack channel. People are added to the Slack channel only the week before the cohort begins. The Slack email address submitted in the application form must be accurate.
Please note that the Education team is no longer able to cater to the following requests:
Can you please add my colleague to this cohort? Each person has to submit an application
Can you help with my trial being over or me not having enough credits? Only 🔒[private feed] can look into your account and offer help
Can you check which cohort I am in? You are choosing this when submitting an application and the confirmation email includes all the info supplied by you in the application form.
Lastly, please please post your queries in the channel here as Yash T. and I are unable to take questions via DMs due to the sheer volume. Thank you for your understanding and happy Claying!
