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Troubleshooting Smartlead: No Lead Found Error in Campaign
Doing a Smartlead lookup lead in campaign but it says No Lead Found when there is actually a lead in the campaign
Doing a Smartlead lookup lead in campaign but it says No Lead Found when there is actually a lead in the campaign
The "No Lead Found" result typically occurs when the email address you're searching for doesn't exactly match the email stored in your Smartlead campaign. Common reasons include: • Email format mismatch - The email in Clay might have different formatting than in Smartlead • Lead is blocked - Blocked leads in your Smartlead account won't be found during lookup • Wrong campaign ID - Verify you're searching in the correct Smartlead campaign Double-check that the email address format exactly matches what's stored in your Smartlead campaign.
The email is exactly the same, lead isnt blocked and im just looking up the email
The Smartlead lookup integration searches for leads within specific campaigns using the campaign ID and email address. Since you've confirmed the email matches exactly and the lead isn't blocked, this suggests the issue might be related to the campaign ID being used in your lookup. The integration requires both the email address and the correct campaign ID to find the lead.If you're searching in the wrong campaign or using an incorrect campaign ID, it will return "No Lead Found" even when the email exists in a different campaign. Which campaign ID are you using in your lookup, and have you verified it matches the campaign where the lead actually exists?
it only requires the email
You're correct that the "Lookup Lead in Campaign" integration only requires the email address. However, there are two different Smartlead lookup integrations: 1. "Lookup Lead in Campaign" - Only needs email address 2. "Lookup Lead Status in Campaign" - Requires both campaign ID and email address If you're using the correct integration and still getting "No Lead Found," this could indicate an API connectivity issue or the lead might not be indexed properly in Smartlead's system despite appearing in the campaign interface. Try refreshing your browser with a hard refresh (Ctrl+F5 on PC or Cmd+Shift+R on Mac) and run the lookup again.
Hey there Noah thanks for reaching out, question can you show a screenshot of the value inside of Smartlead. Our logs are saying that there is no lead being found with this value.
Hey LuisArturo
Hi Noah, thanks for reaching out to support!
Let me take a quick look at your table here to see what is going on
Ok Noah, You're correct - you cannot add an email to a campaign if it already exists in that same campaign or (depending on your platform settings) in other active campaigns. Here's what's happening: Why This Restriction Exists: ** Email platforms prevent duplicate leads to avoid spamming the same contact ** It protects your sender reputation and prevents compliance issues ** Most platforms treat each email address as a unique identifier Solutions: 1. Check if the lead is already in this campaign: 2. Check other active campaigns: 3. Enable duplicate settings (if available): 4. Remove from existing location first: *Best Practice: Instead of trying to add duplicates, consider updating the existing lead's information or moving it between campaigns using your platform's native tools. This restriction is intentional and protects both you and your contacts from receiving duplicate outreach.
yeah but thats not the problem, the lookup tells me there isnt a lead in smartlead, but there is in fact this lead in smartlead
Sorry about that! Could you share the URL where this lead exists and the campaign ID it’s in? That will help us investigate why the lookup isn’t finding it. I can also see some 502 errors on Smartlead’s side, which usually indicate their server had trouble processing the request—this can happen due to overload, maintenance, or temporary connectivity issues.