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Helium and OpenAI Models Failing to Prompt Internet Tasks

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Claygent Helium says its unable to research the internet - its a simple task and neither Helium or OpenAI models seem to work Also the credits here should not be charged if its not doing anything

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Helium and OpenAI Models Failing to Prompt Internet Tasks | Clay

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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.
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If Claygent isn't working and you're being charged credits, you should be refunded. We refund credits when providers can't deliver valid data. For Claygent issues, ensure your search queries are specific and well-defined, and verify your input data format is correct. Remember: Claygent is for internet research, while "Use AI" is for reasoning without internet access and costs fewer credits. If you need further help troubleshooting this issue, please request human assistance by clicking on "Talk to a person."
Sources: FAQ | Clay.com Best Practices To Maximize Your Credits - Clay University