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I'm always getting an error every time I create a folder.
I'm always getting an error every time I create a folder.
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Creating a folder in Clay is a straightforward process that involves three simple steps: 1. Open your workspace 2. Click Create New > Folder 3. Enter your desired folder name and click CreateI apologize that you're experiencing an error when trying to create a folder. Since you're encountering a persistent issue, it would be helpful to have more information about the specific error you're seeing. Could you please provide more details about the error message or any specific steps where the problem occurs?If you need further assistance or if the issue persists, please don't hesitate to request human assistance by clicking on "Talk to a person". Our support team will be happy to help you resolve this problem. Source: Create a Folder
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Hey Marvic! Sorry about this. Are you still unable to create folders in your workspace? If you can share your workspace url (link in your browser tab), I'm happy to troubleshoot further.
Hey, thanks for reaching out - I just tried and it seemed to be working on my end: Can you try to hard refresh: Mac:Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + R PC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 https://downloads.intercomcdn.com/i/o/w28k1kwz/1275631786/3ca1bcfd3e7470990623accf5b5f/CleanShot+2024-12-04+at+_36CvluPhBw.gif?expires=1733274900&signature=d31a6a928ada9cb90e191b9f4f1c9a74e97a0ab45ad3e0b77f6e7bbd589103f6&req=dSIgE899nIZXX%2FMW1HO4zQZgcM2gi0%2BOBzOaazEHcIgj8UVpcn5%2BxQH6%2BlPj%0AuKox%0A
still the same.
Hey there Marvic thanks for reaching out, question are you unable to create folders in general or when trying to add another folder to the current one you have. Noticed you have a folders inside of folders in your workspace.
I'm able to create folders to other main folders. I'm only having trouble to that specific Client Folder.
Hey Marvic! Thanks for reaching out! I can create a folder under TAM, but unfortunately, we can't go any deeper at the moment. We're going to pass this over to our product team so they can better evaluate things and see if/where this might fit into the roadmap as a future improvement. In the meantime, feel free to number your folders at current levels e.g. client_project_1 etc.. If you need any further assistance or have any other questions, feel free to let me know! 😊
