Issues with Claygent and Helium: Credit Charged Despite Timeouts

Jaimin B.

Using Claygent with Helium. Getting charged credit despite of getting this time out error.

10 comments

Clay
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You're being charged because different providers have different policies for unsuccessful queries. Some providers charge for attempting to find a result, regardless of whether they succeed or encounter errors like timeouts. For Helium specifically, each row costs 3 credits when using our shared API key. If the provider charges us for the API call (even with a timeout), we charge Clay credits for that call. However, if the provider refunds us due to invalid data delivery, we'll refund those credits back to you.
Source: Providers Do Not Return Valid Data
Jaimin B.
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Wow. okay
Bo (.
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Jaimin - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Jaimin B.
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https://app.clay.com/workspaces/3181/workbooks/wb_0szgtxuVmxqCYdCgCAQ/tables/t_0szg[…]views/gv_0szgual5VbnThhHrmYR?workbookId=wb_0szgtxuVmxqCYdCgCAQ
Jaimin B.
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Also, for my usecase 4o mini is performing much better than Helium.
Bo (.
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Gotcha - Curious Looks like the table was deleted—could you resend the URL? Let me know if you have more questions.
Jaimin B.
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The table is still here: https://app.clay.com/workspaces/3181/workbooks/wb_0szgtxuVmxqCYdCgCAQ/tables/t_0szg[…]views/gv_0szgual5VbnThhHrmYR?workbookId=wb_0szgtxuVmxqCYdCgCAQ
Bo (.
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Hey, It looks like the URL you sent has some parts cut off […]—specifically the table ID is incomplete, which is why it’s not loading on my end. Can you share the name of the table so I can find it directly?
(59 kB)
Let me know if you have more questions.
Jaimin B.
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That's weird. I pasted the copied link from browser. I've made a few changes to the table so this has become irrelevant. Will let you know if I'm facing something similar in future.
Bo (.
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Perfect! Thanks (and sorry for this)

Issues with Claygent and Helium: Credit Charged Despite Timeouts | Clay