Yo can you refund credits here if you don't find the company?

Jordan C.

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7 comments

· Sorted by Oldest

Jordan C.
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https://app.clay.com/workspaces/316068/workbooks/wb_V8WaSByTYqhY/tables/t_CPNeGVpBsdPT/views/gv_hR5REBDweyju
Channeled
APP
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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
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Hey Jordan, thanks for reaching out! The reason for this is that the provider doesn’t refund in these cases, which is why we’re still charging. Apologies for the inconvenience. I’ve gone ahead and passed this feedback to our team. Let me know if you need anything else! 😊 For more information on how credits work, you can visit our FAQ page
Jordan C.
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Bo (. I think that in these cases you might actually call out the provider. Like we should have a clear understanding who is charging you and us money for returning no results. Or perhaps they can give you a singular export of all domains and linkedin urls that they have coverage on that Clay can check first and only pass the API call on otherwise. That would be a good feature.
Bo (.
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I’ll pass that feedback along to the team! Typically, we do mention in theFAQ who chargesfor returning no results and who doesn’t, but that’s a great suggestion to consider—especially the idea of checking domain and LinkedIn URL coverage before making API calls. Thanks for the input! 😊
Channeled
APP
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We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
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Hi Jordan C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Jordan C.
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https://app.clay.com/workspaces/316068/workbooks/wb_V8WaSByTYqhY/tables/t_CPNeGVpBsdPT/views/gv_hR5REBDweyju
Channeled
APP
·
·
👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Bo (.
·
·
Hey Jordan, thanks for reaching out! The reason for this is that the provider doesn’t refund in these cases, which is why we’re still charging. Apologies for the inconvenience. I’ve gone ahead and passed this feedback to our team. Let me know if you need anything else! 😊 For more information on how credits work, you can visit our FAQ page
Jordan C.
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·
Bo (. I think that in these cases you might actually call out the provider. Like we should have a clear understanding who is charging you and us money for returning no results. Or perhaps they can give you a singular export of all domains and linkedin urls that they have coverage on that Clay can check first and only pass the API call on otherwise. That would be a good feature.
Bo (.
·
·
I’ll pass that feedback along to the team! Typically, we do mention in theFAQ who chargesfor returning no results and who doesn’t, but that’s a great suggestion to consider—especially the idea of checking domain and LinkedIn URL coverage before making API calls. Thanks for the input! 😊
Channeled
APP
·
·
We haven't heard back from you in a bit, so we're going to go ahead and close things out here - feel free to let us know if you still need something!
Channeled
APP
·
·
Hi Jordan C.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: