Key Account Manager
Organization: EmailBison
Salary: $37,000 – $52,000 USD/year (CAD $50–70k; based on experience)
Position Type: Full-time
Location + Timezone: Remote / possibly in person in Toronto, Canada-based (EST)
Linkedin: Cody Smith
About the Role:
We're looking for a ROCKSTAR Account Manager to join our team.
One of the biggest problems we're trying to tackle:
How do we ensure that customers with different personas succeed after signing up for EmailBison? For example, an executive buys the product, but their team in the Philippines might be the one running the product day to day.
The main responsibilities include:
- 1.
New user onboarding and basic training
- 2.
Relationship building with existing accounts
- 3.
Creating useful guides to empower customer onboarding
- 4.
Working closely with the customer success / engineering teams, and advocating on behalf of your key customers
Must have skills:
- 1.
- 2.
- 3.
Technical (mandatory in the age of AI)
- 4.
Can grasp SaaS products and offerings fairly quickly
Nice to have skills:
- 1.
Experience in a similar role before (not a requirement, you just need to be smart)
- 2.
Some knowledge of email deliverability (not a requirement, we can teach you)
- 3.
Knowledge of APIs, MCPs, LLMs, Claude Code, Codex, etc.
- 4.
Non-negotiables:
Must be able to legally work in Canada (Canadian Citizen or Permanent Resident preferred). We are not hiring outside of Canada.
How to apply:
- 1.
- 2.
In the subject, write your favourite fruit, followed by "Job Application for Key Account Manager"
- 3.
Record a quick 1 to 5 minute Loom talking about yourself, your experience, and why you'd be a great fit at EmailBison
- 4.
Do not send us a written resume!
