Shayan

Commented on Issues with Slow Performance and Network Errors in...·Posted in01 Community General

Shayan

Yes

Commented on Recommendations for Buying Domains and Email Accou...·Posted in01 Community General

Shayan

You can check Dynadot for domains.

Commented on Output keeps going missing from claygent columns·Posted in02 Support

Shayan

Here’s a clean and composed way to reply to that: Got it. If the outputs were showing earlier and are now missing, it’s likely a config reset or prompt change caused it. Quick things to check:

Reopen the Claygent modal and confirm the output columns are still mapped.
Make sure the latest version of your prompt still includes clear instructions for each output.
Try rerunning a few rows to see if the issue persists or was a temporary glitch.

Let me know what you see, happy to take a look.

Commented on Output keeps going missing from claygent columns·Posted in02 Support

Shayan

If your Claygent columns aren’t showing results, it’s probably due to how your outputs are set up. Double-check the configuration in the Claygent side panel to ensure each data point has a mapped column. To resolve it:

1.
Make sure your prompt includes all the data you want extracted.
2.
Assign each piece of info to a clear output column.
3.
Clearly tell Claygent where each output should go.

Test on a small batch first to confirm everything is working before scaling.

Posted in 02 Support·

Shayan

Assistance Needed: Locked Out of Clay Account for Fraud Protection

Hey Clay Support Team, I’m currently locked out of my Clay account with the following message:

“Account Locked – Oh no! Your account has been temporarily locked for fraud protection. Please email verification@clay.run to unlock your account.”

I’ve attached a screenshot for reference. Could someone please help me understand why this happened and what I need to do next to get back in? Thanks in advance!

1 attachment

2Comments

About

Country
My Company Website
Title