Hey guys, I'm struggle to find MMF, any advice here ?
we provide technical customer support to head of engineers of B2B SaaS like DevTools/Fintech where the problem is that the engineers instead of working on product/shipping/their work overall, they are replying to support tickets that are complex and technical.
so, we were using some angles like this :
V1 :
Anabel, if each engineer on your team gets 10-15 support pings per day in Slack, and each one costs 15-20 minutes including context switching and resolution, how many hours/week are you losing?
If we could cut that by 70% in 30 days without changing your workflow, worth measuring?
V2:
Anabel, if we can reduce engineering support pings by 70% in 90 days without changing your Slack setup and without paying for failures, want to see how it works?
P.S. It’s a simple pay-per-interaction model, nothing upfront.
V3:
Anabel, how many support Slack pings did your team get last week?
If we could filter out 70% of those before they reach engineering in 30 days, worth 15 minutes to discuss?
No new tools for your team, we just sit between support and engineering.
