Hey guys, I'm struggle to find MMF, any advice here ? we provide technical customer support to head of engineers of B2B SaaS like DevTools/Fintech where the problem is that the engineers instead of working on product/shipping/their work overall, they are replying to support tickets that are complex and technical. so, we were using some angles like this : V1 : Anabel, if each engineer on your team gets 10-15 support pings per day in Slack, and each one costs 15-20 minutes including context switching and resolution, how many hours/week are you losing? If we could cut that by 70% in 30 days without changing your workflow, worth measuring? V2: Anabel, if we can reduce engineering support pings by 70% in 90 days without changing your Slack setup and without paying for failures, want to see how it works? P.S. It’s a simple pay-per-interaction model, nothing upfront. V3: Anabel, how many support Slack pings did your team get last week? If we could filter out 70% of those before they reach engineering in 30 days, worth 15 minutes to discuss? No new tools for your team, we just sit between support and engineering.
