Christian Reda

Hi Clay community, I am having some issues with AI personalization. For the personalization, I need a hierarchy that uses available contact data from my table in this order of preference:

Any help with generating a formula for a conditional run based on this hierarchy would be greatly appreciated. Thanks!

Hi Clay community, I am having some issues with AI personalization. For the personalization, I need a hierarchy that uses available contact data from my table in this order of preference:

Problem: The AI ignores my data hierarchy and pulls hallucinated information instead. When I mark columns as ‘not required to run,’ it should use the next available data, but it doesn’t. When marked ‘required to run,’ it simply reports missing inputs. Is there a solution?