Aaron B.

Yeah Just doing a claygent prompt now, appreciate it Sunny

Thanks Andi! Would love to chat.

Thanks Stefano! Are you able to whitelist my up so it doesn’t happen again? :)

Can I have my IP Whitelisted as I have to create client accounts often on the same IP

ansonmccademaster@gmail.com

Ah thankyou very much for the help Arturo! Appreciate the support :)

Appreciate the Help Arturo! Just to help this is the thread message I was referring to when I mentioned this happened before and they whitelisted me 🙂 "just unlocked that account for you and have also reached out to our security team to make sure that we "whitelist" your IP to make sure that your clients won't run into this issue in the future, as this was part of our previous message about this issue."

Ah yeah I see. I do set up the client accounts myself as I handle all that for the first campaign. This is where the problem is as I will get locked for fraud if I do it this way. Is there any chance that my IP can get whitelisted so this can happen? Will definitely add myself to the workspace, that would make it alot easier. Thanks!

Do I still not have to create the clients account first before I add myself? if so, thats where the problem is for me as It blocks me when creating the account due to fraud. If you mean to create the workspace on my account first and invite the client, this wouldn't be the best option as we want the client to have full ownership of the account where we can remove ourselves from it eventually. If it would help I could go back and find the support thread I had previously to provide some context?