Clay Icon
  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    ๐Ÿ‘‹ Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    Hey Claire, appreciate your patience! Hope you're doing great! I'm investigating this issue for you and checking the logs in our records to find out the cause of the bad request. Will share more with you soon!

  • Avatar of Arturo O.
    Arturo O.
    ยท
    ยท

    Quick update, Claire! Again, appreciate your patience. Our engineers will be diving deeper into the errors shown in the backend to ensure this is prevented. For now, if you need to get additional records imported, you can create a new import column, if you have auto-dedupe turned on, it will ensure it only keeps any new records and dupes removed. Will follow up once we know more about this bug!

  • Avatar of Channeled
    Channeled
    APP
    ยท
    ยท

    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.