Error During Apify Data Import: Support Needed

Justin T. · 2025-03-25 16:11:58.11483+00

Getting an error during data import for Apify. `Sorry, something went wrong... Please try again or message our support team if the problem persists` Heres my table

Error During Apify Data Import: Support Needed | Clay

12 comments

· Sorted by Oldest

Channeled
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To resolve the Apify data import error, try these steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check the update schedule. The import refreshes every 24 hours, so it might be outside the refresh window. 3. Manually trigger an update: • Click the Apify column header • Select "sources" 4. If cells are stuck in a queued status, review column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.
Justin T.
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It finds the preivous run but upon submit, i get an error
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Justin T.
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wait it worked
Channeled
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There could be a few reasons for this error. Let's try these troubleshooting steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check for column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present 3. Try logging out of Clay and logging back in to refresh your session token If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.
Owen C.
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Hey Justin, thanks for reaching out. Just wanted to check, is everything good on your end? Or is there something we can do to help? :)
Justin T.
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yes it ran!
Owen C.
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Incredible! let us know if you have any other questions or concerns. :)
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Justin T.
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So Im trying to find a new updated run and it doesn't seem to find it. Ive tried updating the source and running without a specific task but no updates come up
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Owen C.
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Hey Justin, thanks for reaching out! Curious did you happen to try selecting the Apify task for this menu as well? Or hard refreshing your browser and trying to pull this Apify list again? Just want to confirm as this is how I'd likely approach troubleshooting this. :)
Justin T.
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Yeah, nothing comes up in Apify Task and Ive tried hard refresh.
Bo (.
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Hey Justin, Could you share which task you're seeing in Apify but not in Clay? I recommend also checking with Apify about why these tasks aren't appearing. The issue is likely that the data isn't available or accessible through an endpoint since we're having access to it (not seeing any errors on the backend). A video recording of what you're experiencing, showing the task in Apify, then trying to locate it in clay would help us replicate and troubleshoot the problem. Just to clarify - a task is different from a run, which might be causing some confusion. I've checked our backend logs and don't see any errors there. Sorry for the delayed response.

Channeled
APP
·
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To resolve the Apify data import error, try these steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check the update schedule. The import refreshes every 24 hours, so it might be outside the refresh window. 3. Manually trigger an update: • Click the Apify column header • Select "sources" 4. If cells are stuck in a queued status, review column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.
Justin T.
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·
It finds the preivous run but upon submit, i get an error
Loading attachments
Justin T.
·
·
wait it worked
Channeled
APP
·
·
There could be a few reasons for this error. Let's try these troubleshooting steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check for column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present 3. Try logging out of Clay and logging back in to refresh your session token If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.
Owen C.
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·
Hey Justin, thanks for reaching out. Just wanted to check, is everything good on your end? Or is there something we can do to help? :)
Justin T.
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yes it ran!
Owen C.
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Incredible! let us know if you have any other questions or concerns. :)
Channeled
APP
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·
Justin T.
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So Im trying to find a new updated run and it doesn't seem to find it. Ive tried updating the source and running without a specific task but no updates come up
Loading attachments
Owen C.
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·
Hey Justin, thanks for reaching out! Curious did you happen to try selecting the Apify task for this menu as well? Or hard refreshing your browser and trying to pull this Apify list again? Just want to confirm as this is how I'd likely approach troubleshooting this. :)
Justin T.
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Yeah, nothing comes up in Apify Task and Ive tried hard refresh.
Bo (.
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Hey Justin, Could you share which task you're seeing in Apify but not in Clay? I recommend also checking with Apify about why these tasks aren't appearing. The issue is likely that the data isn't available or accessible through an endpoint since we're having access to it (not seeing any errors on the backend). A video recording of what you're experiencing, showing the task in Apify, then trying to locate it in clay would help us replicate and troubleshoot the problem. Just to clarify - a task is different from a run, which might be causing some confusion. I've checked our backend logs and don't see any errors there. Sorry for the delayed response.