Clay Icon
  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    To resolve the Apify data import error, try these steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check the update schedule. The import refreshes every 24 hours, so it might be outside the refresh window. 3. Manually trigger an update: • Click the Apify column header • Select "sources" 4. If cells are stuck in a queued status, review column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.

  • Avatar of Justin T.
    Justin T.
    ·
    ·

    It finds the preivous run but upon submit, i get an error

  • Avatar of Justin T.
    Justin T.
    ·
    ·

    wait it worked

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·

    There could be a few reasons for this error. Let's try these troubleshooting steps: 1. Perform a hard refresh: • Windows: Ctrl + Shift + R • Mac: Cmd + Shift + R 2. Check for column dependencies: • Remove run conditions from columns depending on data from other columns • Set them to run only when the required URL is present 3. Try logging out of Clay and logging back in to refresh your session token If the issue persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further support.

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Hey Justin, thanks for reaching out. Just wanted to check, is everything good on your end? Or is there something we can do to help? :)

  • Avatar of Justin T.
    Justin T.
    ·
    ·

    yes it ran!

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Incredible! let us know if you have any other questions or concerns. :)

  • Avatar of Channeled
    Channeled
    APP
    ·
    ·
  • Avatar of Justin T.
    Justin T.
    ·
    ·

    So Im trying to find a new updated run and it doesn't seem to find it. Ive tried updating the source and running without a specific task but no updates come up

  • Avatar of Owen C.
    Owen C.
    ·
    ·

    Hey Justin, thanks for reaching out! Curious did you happen to try selecting the Apify task for this menu as well? Or hard refreshing your browser and trying to pull this Apify list again? Just want to confirm as this is how I'd likely approach troubleshooting this. :)

  • Avatar of Justin T.
    Justin T.
    ·
    ·

    Yeah, nothing comes up in Apify Task and Ive tried hard refresh.

  • Avatar of Bo (.
    Bo (.
    ·
    ·

    Hey Justin, Could you share which task you're seeing in Apify but not in Clay? I recommend also checking with Apify about why these tasks aren't appearing. The issue is likely that the data isn't available or accessible through an endpoint since we're having access to it (not seeing any errors on the backend). A video recording of what you're experiencing, showing the task in Apify, then trying to locate it in clay would help us replicate and troubleshoot the problem. Just to clarify - a task is different from a run, which might be causing some confusion. I've checked our backend logs and don't see any errors there. Sorry for the delayed response.