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02 Support

Help Needed: Clarification on Credit Expiration Date

Avatar of AdamAdam
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Hi there...can someone help me regarding the expiration of my credits? Shows Dec 29th expires and will auto-renew. Should be end of Feb. Thank you

2 comments

  • Avatar of Channeled
    Channeled
    APP
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    If you recently renewed your plan and notice that your credits or expiration date haven't updated, this is likely due to transaction processing time. It typically takes 1-2 hours after your billing time for credits to be reflected in your account. For example, if your purchase was made at 12 PM, the credits might not appear until around 1 PM.If you're still experiencing issues after waiting 2 hours, please reach out to our support team for assistance. Source: Clay credits cverview | Clay University

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.