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Support Needed: Login Issues Encountered by User
Hey I’m trying to log in but I’m getting this: Can someone from the support team check this?
If you're experiencing a login or "invalid credentials" error, you'll need to check your Clay API key configuration. Here's how to fix it:1. Go to Settings 2. Navigate to Connections 3. Search for "Clay" 4. Verify that your API key is properly connectedOnce you've confirmed the API key is correctly configured, your login issues should be resolved.
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Tanvi R.··Hi Bojan, thanks for reaching out! Could you try performing a hard refresh of your browser and then logging in? Here are some instructions on how to do it: Mac: Chrome and/or Firefox = Press Cmd + Shift + R Safari = Press Cmd + Option + RPC:Chrome, Firefox, Microsoft Edge = Press Ctrl + F5 Let me know if this resolves your issue!
Bojan D.··It did, thanks 🙏