Clay Performance Issues: Errors and Possible Maintenance Inquiry | Clay

Clay Performance Issues: Errors and Possible Maintenance Inquiry

Clay in itself is extremely slow today in comparison to any other day. I keep getting errors like this: Error: Find companies search failed. Contact Clay support for help (Error code: at_0swz11lNjH2cSgE7FFY). Are we in some planned maintenance period right now?

7 comments

Channeled
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The error you're seeing with "Find companies search failed" is likely a temporary issue that can be resolved with a browser refresh. Try performing a hard refresh of your browser: ** On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) ** On PC: Press Ctrl + F5 (Chrome/Firefox/Edge) This should clear your browser cache and refresh the view, which often resolves persistent error messages in Clay. If the issue continues after trying these steps, please share the specific error code (at_0swz11lNjH2cSgE7FFY) as this will help us investigate the problem further.
Giedrius
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did soft, hard or any other refresh'es. same issue, same app speed...
Channeled
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The "Find companies search failed" error you're experiencing is likely a temporary issue that can be resolved with a hard refresh of your browser: ** On Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) ** On PC: Press Ctrl + F5 (Chrome/Firefox/Edge) Performance issues like slowness can occur when: ** Working with large tables ** Running multiple actions simultaneously * Using complex workflows with linked tables The Find Companies feature uses Clay's proprietary dataset to search for companies matching specific criteria, and occasional processing delays can happen. If the issue persists after trying a hard refresh, the error code (at_0swz11lNjH2cSgE7FFY) will be helpful for further investigation.
Source: Find Companies | Documentation | Clay University
Giedrius
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did that, still the same issue
Giedrius
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just did it again one more time just to be sure and here we are:
Giedrius
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doesn't matter that i do, in which browser or table, i am experiencing same loading issues. for example just last week I was running searches across 3x larger data sets that took me seconds...
Bo (.
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Hey, Sorry about that—there was some downtime earlier today, but everything should be back up now. Can you confirm if it’s working on your end? Let me know if you have more questions.